Jim Ellis Buick GMC Mall of GA

Truly, not a good experience at anytime I’ve needed service. There is no communication between the parts department and the service department. After all the parts were supposedly in, the old parts had to be put back days later and months passed before the service rep called asking what was done and what was not done. Pathetic! No updates on backordered parts or resolution for my tailgate that keeps opening due to water in the switches. GMC should offer your tailgate net for free to those of us that are victims of your unsealed switched. I also didn’t care to complete the review until you sent the fourth notice. I wish I bought my truck at another dealer. My experiences with Hayes Jeep service in Lawrenceville for 12 years have never been incompetent.

Kori Finn was by far the best service consultant I have dealt with, in my whole experience with GMC, since my purchase of this Acadia.

Service department is very thorough and easy to deal with. Charles is excellent!!!! I have a new GMC Sierra and have all of my maintenance and oil changes performed here. Excellent service!!!!

I’ve had better experiences in the past, my last visit was not the best.

Efficient service and polite Service was completed efficiently and quickly, and Ed was very thorough and excellent to work with

Jim Ellis offered a competitive price on a truck that interested me. The salesperson was very knowledgeable and was not pushy.

Courteous, efficient and friendly. Charles my service tech was fantastic and provided me excellent communication.

Have been with this dealership for a number of years. Years before COVID han an Envoy that had a lot of issues and worked with and was comfortable with to the point that if he suggested that additional issues needed attention I fully trusted him. Repairs over the last year I did not leave as a happy customer. One of the biggest complaints is lack of communication on that status of my vehicles and lack of trust that if additional service was suggested, I didn't fully believe and thought they were just trying to run the bill up. Everytime I bring a vehicle in for service the service writers are all different and there seems to be .no stability in that position. I fully understand that people don't want to work now and that may be one of the reasons for turnover. I will be looking for a new dealership to service my vehicles going forward Thanks

Jim Ellis does what’s required and they inform you of all that can be done that they notice. Very informative, kind with excellent customer service. The only GMC service provider I use. No need for another!

They were able to fix our problem quickly. Was told the wrong time to come get our truck though so we had to come get it the following day.