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Jim Ellis Buick GMC Mall of GA

(4,372 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,372 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Si trabajan con buena calidad lo malo es que se tardan

Si trabajan con buena calidad lo malo es que se tardan mucho en entregar la camioneta, el servicio de personal desde que uno llega y entra con los agentes Nadie voltea a ver quien entró? No sabía con quien dirigirme? Todos en sus computadoras. Punto muy malo pero la calidad del trabajo hacía la camioneta es buena.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gracias por tus comentarios. Nos esforzamos por brindarles a nuestros clientes una experiencia de servicio eficiente y profesional, por lo que nos decepciona saber que la suya no estuvo a la altura. Comuníquese con nosotros al (770) 872-0884 para analizar sus inquietudes, ya que su satisfacción es de suma importancia para nosotros. Esperamos saber de usted.

Very friendly and experience staff and give me very long

Very friendly and experience staff and give me very long time to demonstrate new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Mike Hatcher and staff facilitated the check in of an

Mike Hatcher and staff facilitated the check in of an expired lease and origination of a new lease in a short amount of time on a Saturday morning. Could not ask for a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future.

I want to thank Brandon Cannon for the great customer

I want to thank Brandon Cannon for the great customer service!! Great Job to the team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

I received fast and efficient service.

I received fast and efficient service. The associates were warm and friendly especially Luis Larios.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Jovan is the best !

Jovan is the best ! The whole team is. Best customer service ever received hands down. Positive vibe the moment you walk onto the lot. Customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Great staff very attentive.

Great staff very attentive. Love the way they go the extra mile for yah they really care

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Check in was really simple and seamless.

Check in was really simple and seamless. When I arrived home, I discovered the PCV line had not been reconnected to the air box so I made the connection myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your honest feedback. We hope you have a great day!

It was ok the sales guy was good the financing was ok but

It was ok the sales guy was good the financing was ok but need to clairfy

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Outstanding dealership, great customer service.

Outstanding dealership, great customer service. Jovan Riley went above and beyond our needs and wants..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!