Reviews
I was very disappointed in my last visit.
I was very disappointed in my last visit. In the past they always washed and vacuumed the car. That did not happen this visit and there were hand prints on the doors, front fenders and the hood had a full hand print about a foot from the front edge and about a foot from the passenger side. Very disrespectful to a 2021 Buick Envision with 4000 miles on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Don. Here at Jim Ellis Buick GMC Mall of Georgia, we strive for excellence, and are disappointed to hear that you received anything less. We would like to extend an offer to come and pick up your vehicle, detail it, and deliver it back to you at no charge. Please contact our scheduling department, at 678-889-8880, at your earliest convenience so that we can turn your negative experience into a positive one! We look forward to hearing from you soon!
Ed Barnes was top notch on keeping in contact with me
Ed Barnes was top notch on keeping in contact with me daily on giving me updates with my vehicle while it was at the service dept. Everyone at the service dept I’ve dealt with was very friendly and I would recommend them anytime you need to have a vehicle serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Thanks again for the recommendation, and have an amazing day!
Tried to up sell un ethical services exceeding 800
Tried to up sell un ethical services exceeding 800 dollars when the vehicle is still under a full B to B warranty. Then when questioned about it hurried up and removed from conversation. Something just not right with this approach
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, John. We sincerely appreciate your feedback regarding the approach of our recommendations and will take it into consideration for future procedures and processes. We recommend filters based on the mileage of the vehicle and were unaware that you’ve replaced those on your own. As a diesel, your Sierra does require more maintenance than a gas vehicle, and at almost 34,000 miles a diesel injector service and diesel fuel drier and performance service are strongly recommended to keep your vehicle operating at it’s best performance possible. We’d like to extend a 15% discount and complimentary upgraded car wash if you would like to return for these services. You can also keep an eye on our website for any General Motors rebates as those can be combined with our in-house discounts!
Everyone was so professional & helpful.
Everyone was so professional & helpful. I was guided to trade a car & truck for a new car, Fred & Sami helped tremendously to make this easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very friendly and professional.
Very friendly and professional. Great service from the whole team. Ed was especially helpful. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Closing out our lease was super easy and quick.
Closing out our lease was super easy and quick. Appreciate the salesperson having all the documents ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is a great dealership and really gives customer
This is a great dealership and really gives customer service a good name. From window shopping to purchase, Perry, Sami, Joe and team were excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We hope you have a great day!
Great service!
Great service! Friendly, knowledgeable staff. Steve E made it a pleasure- he knew what I wanted and made it possible!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They took me right in when I arrived (I had an
They took me right in when I arrived (I had an appointment). The waiting area was nice. The service took just about the time they told me to expect. The staff was very courteous throughout.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out to us if there's anything more we can do!
Sales Department is very professional and knowledgeable.
Sales Department is very professional and knowledgeable. Financial Dept is professional. Service Dept not so much, so far.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.