Reviews
Didn't have an issue with the dealership but the service
Didn't have an issue with the dealership but the service center was terrible on all levels
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.
I’m very happy with the way they treated us like family
I’m very happy with the way they treated us like family and put us in the vehicle we needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great vehicle and customer service.
Kovoki Lott offered great options and information regarding the services my car need and kept me in the loop from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am pleased with this dealership in tree past.
I am pleased with this dealership in tree past. However for this pill change appointment, I am not happy that no one informed me about the increase of price for an oil change. When I called to make the appointment, I told them I only wanted an oil change and nothing else. I wasn't expecting to pay $97 for this oil change. If I had known that when I called to make the appointment, I would have gone elsewhere. I will no longer be using this dealership for oil changes on my car. You totally broke my bank with the unexpected cost! Please inform your customers when the appointment is made... it could have saved a lot of time and money.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.
My wife and I had a pleasant experience.
My wife and I had a pleasant experience. The customer service rep took good care of us. She listened to what the problem was and translated it to the technician. He identified the cause of the problem and was able to make the appropriate repair. The car is running find now.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
James Stecker was excellent!
James Stecker was excellent! He was able to get me in and out with excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We are always more than happy to assist you if anything else comes up. Take care!
Everyone was very nice on arrival , everything was done
Everyone was very nice on arrival , everything was done with no problem and took about tha amount of time they said on the phone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The sales man was very professional.
The sales man was very professional. He was knowledgeable and caring. I would recommend them to all my friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very friendly professional very down to earth enjoyed my
Very friendly professional very down to earth enjoyed my time there was taken care of very well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Very polite, honestly worker.
Very polite, honestly worker. When I drop off my DUALLY truck and told them what the problem I had while I was on the road they find no problem but when I show them the problem it wasn’t there impossible but very honestly that they find nothing wrong than charge me for something they couldn’t find the problem while other shop hide the charge said they did fix it which didn’t it was no problem. They also find other real problem than what I told them what the problem honestly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Drew the best to make sure customer satisfied & walk out smile on customer face.