Reviews
My car was total and Jim Ellis Buick GMC Mall of Ga went
My car was total and Jim Ellis Buick GMC Mall of Ga went above and beyond helping me purchase a new car. Very professional and knowledgeable staff… from receptionist, salesman. Loan management. Thank You All
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I wouldn’t go and where else! Thank You so much!!!
A little expensive but good customer service….
A little expensive but good customer service…. Very clean dealership…. Customer oriented …. Will go back
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sammy is a great person to talk to and he’ll help you
Sammy is a great person to talk to and he’ll help you with what you need
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great service !
Great service ! This guys were able to figure the problem , arange rental for me , get the parts and fix the problem in a almost 24 hours frame , there actually were a few things to fix like a/c , driver seat frame , passenger side outside mirror ... Recomending this service .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia
Great dealership, always communicating well withe
Great dealership, always communicating well withe customers and keeping me updated on my vehicle. Very fast turnaround time as well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia
Service was good and Ed Barnes did a good job, however,
Service was good and Ed Barnes did a good job, however, it took much too long to complete. I was there over 2 hours for a routine service.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
First of all I had an appointment at 1:00 but got there
First of all I had an appointment at 1:00 but got there 15 minutes early for an oil change. We did not get out of the dealership until 2:45 which interrupted our day plans. An oil change with an appointment should have only taken 1 hour in and out. The price compared to other oil change outlets was outrageous at $101. We did not want any other services. They used to wash the car but didn't even do that. We will not be using Jim Ellis dealership again.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Harold, We sincerely apologize for the inconvenience and that the expectations were not properly set at check in. We will be using this feedback to better our processes moving forward. Thank you for your feedback- if you would like to discuss this further please reach out to our Service Manager, Sean Garrett, at 678-889-8881.
Had a appt and it still took almost 2 hours just for a
Had a appt and it still took almost 2 hours just for a oil change I didn't even get my tires rotated service very slow .First time I have ever took my truck to this dealer and the oil change costed me 40.00 more than the dealer I always go to .I will never come back to this dealer again.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This is a very overrated dealership. Their price for an oil change is ridiculous high. For my which takes 8 quarts of oil they charge $122 and the other dealership i usually go to is only $89.95. I think they charge a whole lot more because it is at the Mall of Georgia.
Came to the dealer for a vehicle and was greeted by Mike
Came to the dealer for a vehicle and was greeted by Mike and he solved my vehicle needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!
Best car buying experience ever!
Best car buying experience ever! James and the entire team were amazing throughout the process and treated us like family from the moment we walked into the showroom. I initially went in looking to trade my car and by the time we left my wife was signing papers as well and we went home with two new vehicles!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future.