Reviews
Outstanding work and customer service, Kevoki is the
Outstanding work and customer service, Kevoki is the best, truck was ready quickly and price was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Jorge Banos is a great service guy.
Jorge Banos is a great service guy. This is the best dealership in Buford, GA. Their service department was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
jorge was cool.
jorge was cool. i felt he was honest with me and tried to help me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!
Car Repair
Very professional and courteous .Ed Barnes was easy to deal with regarding my repairs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We are always more than happy to assist you if anything else comes up. Take care!
My battery was bad and they worked the issue, ran
My battery was bad and they worked the issue, ran diagnostics until they found the problem
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Farina and Brandon were very nice and helpful.
Farina and Brandon were very nice and helpful. However I was charged a labor charge for something that I feel should have been covered under the factory bumper to bumper warranty. My vehicle was purchased from a dealership with a 4” lift kit installed. A bolt on lower control arm loosened and caused the alignment to be off. I understand having to pay for alignment but not a $180 labor charge to re tighten bolts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Fantastic customer service!
Drew is the best! Kept me informed of everything! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Repeat customer; ordered a new 2022 Yukon Denali because
Repeat customer; ordered a new 2022 Yukon Denali because they advertised no mark up over MSRP. After 8 weeks waiting for the new Yukon to come in, they severely low balled me on my trade in. I was told that there were people on the lot eyeing my new Yukon and wanting to buy it if I didn't want to do the deal. I reluctantly went ahead with the purchase, but in retrospect I should have just purchased the new Yukon without giving them my trade and sold it myself.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
I liked Jorge Banos’ customer service, he is friendly and
I liked Jorge Banos’ customer service, he is friendly and kind person and explained everything about the car and services. The dealer was clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!
Excellent service and efficient.
Excellent service and efficient. Kori was helpful and got me in and out for my oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!