Reviews
Richard was kind and helpful.
Richard was kind and helpful. He made our experience smooth and hassle-free. I highly recommend the dealership!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Had a great experience with Michael and the financial
Had a great experience with Michael and the financial department. Thank you for the experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No major issues but as usual they discovered that I
No major issues but as usual they discovered that I needed something beside the oil change and tire rotation. Brakes are kind of important so I gave the go ahead. Long afternoon.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
i had to wait over 3 hrs for an oil change.
i had to wait over 3 hrs for an oil change. did give me 20 dollars off only because manager wasnt there to do more
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We hope that you will give us an opportunity to earn your business back in the future. Thank you.
Best Service Ever
David got my vehicle in and out quickly! Thank you David!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.
I made an appointment arrived at the scheduled time and
I made an appointment arrived at the scheduled time and was greeted right away by Kori. She went over my reason for being there and showed me to the waiting room. She got my car right in to start the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Kori here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
We have used Jim Ellis to service our Buicks for 9 years.
We have used Jim Ellis to service our Buicks for 9 years. They are always friendly and gets to work done on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall Of Georgia! If you have any further questions, please give us a call. We're always happy to help!
I will never visit another dealership again.
I will never visit another dealership again. I will use them for all my service needs. They are friendly and helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We look forward to your next visit! Take care!
No high pressure sales tactics.
No high pressure sales tactics. Kind salesman and manger, it was a very pleasant experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall Of Georgia! If you have any further questions, please give us a call. We're always happy to help!
Couldn’t have asked for a better experience buying my
Couldn’t have asked for a better experience buying my husbands truck. Everyone we encountered were so helpful and friendly. 100% recommended this dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!