Reviews
You don't have a selection for "Maybe" above.
You don't have a selection for "Maybe" above... thats what I would have selected. But since you don't have it, I checked "no" instead. They sold the car to someone else, before they replied to my emails inquiring about it, and didn't bother removing their Ad from Cars.com... until I told them to remove it... They stalled on giving me answers... They tried to show me "alternatives" that I already told them I was not interested in, and were more then TWICE the price of the one I was asking them about... My initial question to them was "do you have the car on your lot right now?" The person who replied did not know the answer; and I had to wait another 24 hours before they "found someone" who had the answer... What kind of car dealership doesn't know what they have, and needs 24 hours to find out? Why couldn't they have just taken 5 minutes to look it up in their computer and give me an answer... before they sold it to someone else? I was offering them 100% CASH DOWN PAYMENT for it. I used to work for small I.T. company who did business with this Dealership, we built and sold them, all their computers... I personally knew and was friends with, their Director of Digital Marketing and E Commerce before he retired, and they were a very different and much more friendly Dealership back then...
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
Great customer service and car service is always quick!
Great customer service and car service is always quick! I appreciate the recommended services to keep me riding good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi. Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon! Thanks for the recommendation, and have an amazing day!
My Service Advisor Jorge Banos presented me with
My Service Advisor Jorge Banos presented me with excellent service. He was professional and deserves 5 stars for his work ethics. Thanks Jorge you are the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi. Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ed is one of the best service reps I’ve worked with.
Ed is one of the best service reps I’ve worked with. Does a great job making sure everything is taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service
Jorge was great and very professional and helpful I would recommend him as a service advisor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to Jorge here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out if there's anything additional we can do for you.
Jim Ellis GMC is great!
Jim Ellis GMC and Ed our service advisor were great on all fronts!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr. Perry Mallory was my representative. He was very
Mr. Perry Mallory was my representative. He was very professional, courteous, knowledgeable. Great cusotmer service from start to finish!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to Perry Mallory here at Jim Ellis Buick GMC Mall of Georgia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
One of the best experiences I have ever had with any
One of the best experiences I have ever had with any dealership; they made sure that my truck was completed in time, and made arrangements to take me to my home and pick me up when it was ready. Good job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Jorge is super nice and friendly.
Jorge is super nice and friendly. Bilingual. He really cared about the problem and communicated why needed to be done with options to choose from. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We sincerely value your business and look forward to your next visit!
$101+ for an oil change is excessive.
$101+ for an oil change is excessive. A simple job that took 2 hours to complete!!! Drew did his best to speed things up, but the long time and excessive cost will send me elsewhere for my next oil change.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.