Reviews
2018 Acadia Service
I am so pleased with Jim Ellis GMC the service rep Drew was very consultative and went above and beyond to put the best service plan together for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Used Car Buying
Internet Pricing inline with Used Car Values. Fast friendly salesman however the Sales Manger seemed to not really consider Customer satisfaction.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Easy to schedule an appointment; courteous staff; area...
Easy to schedule an appointment; courteous staff; area was so clean; saw COVID guidelines followed & felt safe during my 2 hours there. Discounts applied to final bill without needing to request.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Love Jim Ellis Buick Mall of Ga. We have been dealing...
Love Jim Ellis Buick Mall of Ga. We have been dealing with them for eight years and have always had excellent service, They are very friendly and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad everything was completed quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Took 2 and 1/2 hours for a oil change with an appointment...
Took 2 and 1/2 hours for a oil change with an appointment already. That's ter.rible service. Sorry but can't give a good recommendation this time.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at (770) 884-4641 so we may identify ways to improve your experience.
Our experience was great. We have now found the...
Our experience was great. We have now found the dealership that will be taking care of our GM fleet. Now if we could just find such great service and purchasing experiences with our other vehicle brands!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want all our clients to have a comfortable and stress-free experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Service was excellent. This is why we use you for service...
Service was excellent. This is why we use you for service we could get elsewhere for a lesser price. Vehicle is 8 years ago led and Jim Ellis has serviced it since it was new
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. We can't wait to see you again, have a great day.
Excellent service by Jorge Banos. I have been bringing...
Excellent service by Jorge Banos. I have been bringing my cars to Jim Ellis Buick/GMC for years and will continue to do so due to service like this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!
My car was in the shop for 2 days and no one even looked...
My car was in the shop for 2 days and no one even looked at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed Barnes was nice and probably did the best he could but at the end of the day he couldn’t help me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 884-4641 at your earliest convenience to discuss how we can turn this experience into a positive one.
They seem nice, but...
Scheduled appointment for oil change ahead of time. Arrived early. Came back 2 hours later. Waited another hour and half. Finally got truck back and oil change sticker not replaced nor was it reset in the computer. No confidence I even got the oil change done at all. Dealership called one time to resolve issue. Called back and nothing since. Others in waiting room were all discussing their bad experiences also with me also.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mike, thank you for taking the time leave us this feedback. Our Service Manager has reached out to you in response to your voicemail. You can reach him directly at 678-889-8881. We would still like to discuss how we can make this right for you.