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Jim Ellis Buick GMC Mall of GA

(4,345 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Consistently great service

Jim Ellis has always provided excellent and professional service. Love the people there , they are both knowledgeable and respectful. The facility is clean and well maintained

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

This place is great. Very clean and very professional. I...

This place is great. Very clean and very professional. I have never had any issues with any service/maintenance whenever I take my truck to their shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

Great customer service

They were extremely helpful and easy going. They did everything to make you feel at home and in good hands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Buick Envision

Easy buying process. Salesperson was knowledgeable of product

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

Great experience

Great experience at a great dealership, upholding a great reputation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!

Thank you Jim Ellis for taking care of me! Jorge went...

Thank you Jim Ellis for taking care of me! Jorge went over and beyond to take care of my service needs. If you want great service and a exceptional value vehicle go see this team in Buford! 😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi there, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Great Dealership - Really

I cannot say this about most dealerships but Jim Ellis GMC Buick in Buford does a heckuva job. We have bought two new cars and our salesman What is exceptional and anytime we service they have been fast and friendly. If and when we buy another GMC product it will be from this Jim Ellis dealership and our salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

Always does a great job with my Acadia. Thank you Even...

Always does a great job with my Acadia. Thank you Even showed me where they put tire lock key in a red bag. Thank you again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

Great place!

Always excellent service and very friendly folks! I love this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Reliable, competent service. Service advisor was...

Reliable, competent service. Service advisor was friendly and knowledgeable. Service of vehicle was completed in satisfactory time, and the courtesy car wash was very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC Mall Of Georgia! Thanks again for taking the time to leave us this information about your recent visit. Take care!