Jim Ellis Buick GMC Mall of GA

The staff went out of their way to make my service experience easy and seamless.

As always great and honest service! David Gonzalez is a customer caring service advisor! I have been bringing my car for service to Jim Ellis for over 5 years!

Excellent 2nd purchasing experience of 2017 ss Chevrolet, working with Sami and Michael was smooth and will be glad to refer customers to Jim Ellis.

Outstanding customer service. The best around. Jovan, Sammi and Jasmine are the best from sales to management at Jim Ellis Buick/GMC Mall of Georgia. Thanks !!!!

Always pleasant and I know I can trust their service Easy to make appointments and they will call with reminders when it is time for service

It was my first service experience with a new Yukon Denali purchased out of state, I did receive a free oil change since it was the first oil change which was nice. I had also mentioned a squeaky driver's side door hinge that I was told would be checked and lubed as part of the oil change but that was not done. I also asked about a car wash and was told that they run it through the car wash as a complimentary part of the oil change - they brought it out to me without doing so. I would not have offered the negative remarks but this was about the 4th request via email or text to comment.

Scheduled an oil change at 1pm. Arrived 30 mins early. Came back 2 hours later at 2:30pm and was told it wasn’t ready. Waited until 4pm before they said it was 5 minutes away from being ready. When I finally did get the vehicle, the oil change sticker wasn’t replaced nor was the oil filter setting reset in the computer. I have almost zero confidence that they actually changed my oil. The service team seemed incredibly nice though and was very attentive. But again - I’m not sure I even got the oil change at this rate. It’s possible my tires were rotated because they had the wheel lock in the center console but not even positive they did that now that I doubt the oil change happened. Seems simple to reset the oil change in the computer (it was - I did it when I drove away) and/or put a new sticker up for when the next oil change should happen if they really did take the time to change my oil.

Bought a used Jeep Wrangler , the buying experience was vey pleasant and easy, I got top dollar on my trade in, Morris, Sami, and ken in the sales and finance department were able to complete the deal in time for delivery on Christmas Eve., thank you Jim Ellis Buick gmc mall of Georgia.

Always great service and helpful Service Representatives. I have been working with David Gonzalez and he has always been great in all my interactions with him.

The service has declined over the 6+ years. The last time it took 2 days to diagnose and order parts. Was offered a wash for the last 2 times, but nothing was done. 2 of the issues this time was because it was not even looked at on prior visit. Make it better like it was when you moved to the new location