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Jim Ellis Buick GMC Mall of GA

(4,320 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Tate was professional and included the right stakeholders...

Tate was professional and included the right stakeholders to fix the issues, I was having with my vehicle. Many thanks to Tate's attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’m really like Steve Eason... Every time I’m looking...

I’m really like Steve Eason... Every time I’m looking for him for buy my car!He is so kind n easy way to find my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service rep quoted me over 4,000 dollars worth of...

Service rep quoted me over 4,000 dollars worth of “Necessary Repairs” that I knew weren’t applicable. Dishonesty is the best way to lose business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best ever, can we do this in about 5000 miles?...

Best ever, can we do this in about 5000 miles? Thanks,thanks, thanks a lot. Would trade this for a 2019 Acadia Denali. I know you had a few left.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Horrible delivery experience. The number weren’t correct...

Horrible delivery experience. The number weren’t correct during the transaction and had to write a separate check outside of the transaction due to their error. I really should report this to BBB. I guess these are the Harry stories that I’ve heard but never experienced in 12 car purchases.. Also, Purchased accessories were not installed. Had to go back to dealership on two separate occasions to have the accessories installed correctly. Dealer didn’t reprogram the vehicle At delivery. Had to have the vehicle detailed as it was dirty.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My Customer Service Manager, Ed, was great in helping...

My Customer Service Manager, Ed, was great in helping what was going on with oil issue in my vehicle. He has me all set for a 1000 mile check.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Craig was very friendly. I scheduled a test drive and...

Craig was very friendly. I scheduled a test drive and drove two hours and was treated very nice, everything was handled quick and easy. Best deal in the area, definitely will be recommending.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Raul! Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon! We hope you have a great day!

Pleasant, friendly polite and very caring to my every...

Pleasant, friendly polite and very caring to my every need. This is my second purchase from Jim Ellis Mall of Georgia. I would not hesitate to refer them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

Eric and Sam were extremely helpful. They were straight...

Eric and Sam were extremely helpful. They were straight to the point and that’s just what we look for when car shopping. We will definitely be back in the future and have already told several people about our experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care!

Mike is very friendly and I bought a used car without any...

Mike is very friendly and I bought a used car without any pressure. The only reason I didn't give a five star is that we can't get the second key of my vehicle as promised in a timely manner!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Chisfu, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of GA! We are sorry to hear about the timing of the second key to your vehicle. If you have any further questions, please give us a call. We're always happy to help!