Reviews
Much better experience than the last time.
Craig did a good job. I came in to buy out a lease that I wasn't happy with, and left with a new vehicle that I'm liking so far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Blake, we're glad to hear that you had such a good experience with Craig! Please don't hesitate to reach out to us if there's anything more we can do. Congratulations on your new car!
Service provided by Tate 5 star Thank you When I return...
Service provided by Tate 5 star Thank you When I return for service I’ll be sure to ask for Tate He went above and beyond Good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting some of our staff who helped make this such a great experience, Sammy! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Take care!
GMC is a cheap outfit. There's always nickel dime cost.
I like the people at Jim Ellis, but your service work is priced out of line. Your estimate for engine and cabin filter. Plus MAS cleaning $300! I did the work myself for $70 w/ 30 minutes of elbow grease.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Best customer service!!! We always receive the best...
Best customer service!!! We always receive the best service here. Very helpful staff . Very accommodating to all our needs all her questions are always answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Avalos, thank you for writing this fantastic review and giving our dealership such a high star rating! We look forward to your next visit! Take care!
Craig and jasmine we’re both amazing at helping my find...
Craig and jasmine we’re both amazing at helping my find my dream car and providing excellent customer service. Buying a car can be tiring and time consuming but they both came to me with a smile and made my experience buying my first car a delight. Thank you Jim Ellis and for a great team and experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rlholder, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Tire Problem
Service department found a faulty plug in the left front tire causing it to lose air pressure. Had made an appointment, arrived early, still had to wait two hours to change one tire. Being a GM executive retiree I always try to utilize a dealer for service. Bought the tire from dealer but had to pay over $35.00 premium compared to Costco for same tire. Expected to pay a little premium but $35.00 is more than expected.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, thank you; we appreciate your feedback. We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of GA
David and Ricky did an excellent job getting to the root...
David and Ricky did an excellent job getting to the root of my clunking noise in the front end of my Sierra. They microphone it, found the problem and the truck runs like new. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We're so happy David and Ricky were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Initial service on Buick Encore
The service associate was friendly and courteous while checking me in, and while providing me with the car/paperwork afterwards. Work was completed to my satisfaction and in the agreed upon time-frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us,! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
The process was smooth and professional. They even...
The process was smooth and professional. They even allowed me to leave the vehicle in their garage until I could return over the weekend to pick It up and drive it back out of state. Thanks Richard.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jdoss, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
I couldn’t have asked for a better experience! The staff...
I couldn’t have asked for a better experience! The staff was super friendly and helpful! The process was really smooth and they got me in my dream car! I’m super happy with my purchase! Thank you Michael Taylor and Jasmine!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Amanda, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.