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Jim Ellis Buick GMC Mall of GA

(4,313 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

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Very professional.

Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!

Salesman was great.

Salesman was great.everyone welcoming and professional.will recommend.good deal on suv.great service

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Recently purchased a 2025 GMC 1500 and the process went

Recently purchased a 2025 GMC 1500 and the process went very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manager was very helpful with a minor repair that was needed after purchasing. I also worked with their Service Manager, and he is top notch. Very attentive and took care of all the issues. Very professional group and look forward to building a strong relationship with their service team!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very professional and explained the service in detail.

Very professional and explained the service in detail. He had my vehicle in and out in no time.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

Very nice staff.

Very nice staff. Nick was easy to work with and we ended up getting a good deal on a nice car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Noah, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Can not believe they would not take employee

Can not believe they would not take employee friends/family code we recent form a friend of ours. That is ridiculous, also the price you have on the car should be the actual price of the vehicle not to find out after that you fraudulently charge $10,000 more for whatever you decided to add to vehicle paint (xx) whatever else. That should be left up to the customer and fully stated on price tag on vehicle. That is sneaky and undermining. Snacks would be nice for diabetics over 2 hrs to get things done

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Dealer Participation: While the program is offered by GM, dealer participation is voluntary. You should confirm with your local dealer that they participate in the program and are willing to honor the discount. In summary, the GM Family First program should work with the 2025 Denali, allowing eligible individuals to purchase it at a reduced price. However, it's always a good idea to confirm with your local GM dealership to ensure they participate in the program From GMC associate That is just wrong not to honor the GMC Friends/Family coupon/discount. We asked Chris when we were at dealership last weekend, he said we “would need code when we decided on vehicle”.

Absolutely great!

Absolutely great! Purchased the automobile over a year ago and the outstanding customer service remains professional, friendly and with a smile. Thank you Brandon fir the awesome communication.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!

Excellent service friendly professional with a smile!

Excellent service friendly professional with a smile! I would recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

ChatGPT Log in You said: Sales person review, great

ChatGPT Log in You said: Sales person review, great sales man, professional, knowledgeable, personable, smile, greeted, recommend, ask for Nick, 5 star review, made purchasing easy ChatGPT said: Here's a polished version of your review: 5-Star Review for Nick Nick is a fantastic salesperson—professional, knowledgeable, and incredibly personable. From the moment we walked in, he greeted us with a warm smile and made us feel welcome. He made the entire purchasing process smooth and easy, answering all of our questions with confidence and care. We highly recommend asking for Nick if you're in the market—he truly made the experience enjoyable and stress-free. Five stars all the way! Would you like it to be shorter or more casual? You said: Enhance, add more, this was a great experience and like to give the presidential review ChatGPT said: Absolutely! Here’s an enhanced and elevated version—your “Presidential Review” for Nick: The Presidential 5-Star Review for Nick From start to finish, our experience with Nick was nothing short of exceptional. If there were a higher rating than 5 stars, he would deserve every one of them. Nick is the gold standard of what a sales professional should be—knowledgeable, confident, personable, and truly dedicated to creating a positive experience. The moment we walked in, we were greeted by Nick’s warm smile and genuine energy. He took the time to understand our needs, answered every question with clarity and patience, and never once made us feel rushed or pressured. His professionalism was matched by a personal touch that made us feel like more than just customers—we felt like VIPs. What really stood out was how seamless he made the entire purchasing process. It was efficient, stress-free, and even enjoyable. Nick's attention to detail, product knowledge, and ability to connect on a human level transformed what could have been a routine transaction into a truly memorable experience. If you're considering a purchase, do yourself a favor—ask for Nick. He’s the kind of person who not only meets expectations but exceeds them at every turn. This was easily one of the best customer service experiences we've ever had. Thank you, Nick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!

Nick was the perfect salesman and found the perfect

Nick was the perfect salesman and found the perfect vehicle for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!