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Autos Direct of Fredericksburg - Lafayette

(362 reviews)
Visit Autos Direct of Fredericksburg - Lafayette
Sales hours: 8:30am to 9:30pm
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Sales
Monday 8:30am–9:30pm
Tuesday 8:30am–9:30pm
Wednesday 8:30am–9:30pm
Thursday 8:30am–9:30pm
Friday 8:30am–9:30pm
Saturday 8:30am–9:30pm
Sunday 10:00am–5:00pm
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
(540) 242-8914 (540) 242-8914

Reviews

(362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Autos Direct of Fredericksburg - Lafayette from DealerRater.

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This is a professional team that works smoothly together.

This is a professional team that works smoothly together. There was no extraneous pressure put forth to make a quick decision on my purchase. I would return the next time I need a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. Alys Acuna was great to work with. Made cash for the vechile did not need financing. Probably why my visit was less than an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

RUN as fast as you can from this scam of a dealership!

RUN as fast as you can from this scam of a dealership! They sold me a lemon and are now ignoring me! I have proof from a dealership of all the repairs/damage to this car! They FALSELY advertised it as being in great condition but it has no less than 15 problems, some major! They are hiding the "bad reviews" on their site so everyone thinks they are a solid dealership! I have already filed complaints with the BBB and FTC. Please buy from ANYWHERE but this xxxx dealership!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Five-Star Review for Autos Direct of Fredericksburg,

Five-Star Review for Autos Direct of Fredericksburg, VA I recently purchased a vehicle from Autos Direct of Fredericksburg, and I can confidently say it was one of the best car-buying experiences I've ever had. From start to finish, Gary and his team demonstrated professionalism, clarity, and an unmatched level of customer care. Gary took the time to walk me through every step of the process with ease and transparency. What stood out most was his genuine approach to customer service—he made me feel like more than just a sale. I left not only with the exact vehicle I came for, but also with deep appreciation for how seamless and respectful the experience was. Even after the sale, Gary went above and beyond to assist with a small but important request related to my trade-in. His follow-through and attention to detail truly reflect the dealership’s values. If you’re looking for a trustworthy team, great vehicles, and exceptional service, I highly recommend Autos Direct Fredericksburg. Ask for Gary—you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Te ayudan a adquirir tu auto y hacer crédito un personal

Te ayudan a adquirir tu auto y hacer crédito un personal muy amable estoy muy agradecido y satisfecho con el carro que adquiri

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience with Autos Direct was very professional and

My experience with Autos Direct was very professional and fair trade. The advertised vehicle was exactly as described, I thank all involved and Alys for her professional help to make this transition very smooth. Have a great weekend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I love my car!

I love my car! The staff was so nice and no haggling when I sold my truck to them. It took an hour to finish all the paperwork. I was even given cash to put in my pocket by the Supervisor. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.

Dealer response

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.

They help me get into the car I needed.

They help me get into the car I needed. Autosdirect will put an auto directly in yo hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.

Dealer response

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your expectations. We're grateful for your support and look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out.

I went to this seller twice.

I went to this seller twice. The first time I was only spoken to by the dealership staff next door. This initially wasn't off putting as I spoke Spanish. Marilyn did not want to sell a car that day unless I was financing it with the dealership. Everytime I spoke to her about any other options her eyes glazed over and she proceeded to tell me she could run my credit for possible financing options. After leaving the first time I received a call from Autos Direct asking if I was interested. Gary was seemingly helpful and even got me a deal on the price. There were other possible buyers so he prompted me to give them my card information to hold the car. I agreed and scheduled to pick up the car the next day. I called them before heading an hour away to pick up the car to confirm it was still available. I called them at the bank 15 min before I got to the dealership to confirm the name for the check. It wasn't until I got in the dealership that Gary informed me that the car had already been sold 30 minutes before. Again this was after confirming multiple times and literal minutes before pulling up to the dealership that the car was still available, with a check written to Autos Direct AND gave them my card information to hold the car. I understand selling it to another buyer but to never say anything after constant communication is over the line. After my dad called and cussed them out a manager reached out saying I could get 1k off any car in the lot. While this was a nice try it doesn't erase the scummy and honestly cruel business practices. I would not recommend this dealership to anyone especially not Gary or Merylin. Long story short: if you're not trying to get scammed by their financing department don't bother

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The best dealer in town, hands down!

The best dealer in town, hands down! Great customer service and honest sales team. I’m a customer for life!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.