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(217 reviews)

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Great customer service Alan was great he had me out of

Great customer service Alan was great he had me out of the dealership in under 1 hour 10/10 recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealership sold us a car with a rotted frame.

This dealership sold us a car with a rotted frame. They undercoated it so we would not see the damage. They get you to write reviews to get a discount before you know if the car is good or not. They need to replace this car to make it right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CarNova sold us a piece of junk for $21,000.

CarNova sold us a piece of junk for $21,000...they claim free shipping yet charged us $1300 under their "processing fee"...made us pay to ship the car back at $1500...we are now out of $2800 and CarNova didn't spend a penny in this transaction....in fact, the junk is back up for sale currently on their website! Poor customer service, no return phone calls and lots of excuses why to keep your $$$!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

CarNova sold us a piece of junk for $21,000.

CarNova sold us a piece of junk for $21,000...they claim free shipping yet charged us $1300 under their "processing fee"...made us pay to ship the car back at $1500...we are now out of $2800 and CarNova didn't spend a penny in this transaction....in fact, the junk is back up for sale currently on their website! Poor customer service, no return phone calls and lots of excuses why to keep your $$$!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really helpful and went the extra mile to make me feel

Really helpful and went the extra mile to make me feel comfortable with purchasing from them. The perks and warranty were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience.

Great experience. From the 1st inquiry about the QX80. to the end with my purchase. Great communication, fast follow up and seamless financing. Everyone I spoke with was professional and eager to help. No hassle, no fidden anything. Cannot thank CarNova enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

This car place so wonderful and very respectful

Good sell people they give u good snacks and will walk out with and smile on your face car are very reliable clean and good car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hope you have time

I spent 10 hours talking to a salesperson and texting the responses have been very slow coming along with returned phone calls here is day two and I am still trying to purchase a vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Abe was great!

Been on the market for a new car for about 3 months now, I thought Im never going to find someone who can finance me since my credit score took a hit last year when I lost my job, their finance dep made sure to find me the perfect loan product with affordable monthly payments!! could not be happier driving home in my new 2015 Camry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awful

Purchased car. One week later significant low oil pressure. Took car to specialized mechanic. Was informed car has had low oil pressure, cannot be driven and needs a new engine. Reached out to Carnova. Their response - direct quote "Have a nice day".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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