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(217 reviews)

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Just bought a few weeks ago

Great customer service, polite, professional, they actually value your time! Everybody was a great help all around. I recommend Mo Or Cristina. They helped me through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First time buyer

All of the faculty were very sweet even offered me refreshments. Everybody chimed in to help me find the perfect car. Gerrod helped me get through my whole financing issues. There were no issues with my car. I would definitely recommend this dealership to friends And family ! Thank you CarNova Stafford !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AMAZING awesome

Just amazing. It’s just a good vibe all around. Went in car was as promised in pics and drive off. Gerard and Cristina was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible car a week later

I purchased a car with Christina in Sept 2018. They do tell you bring the car back in 5 days if you’re not pleased. I didn’t find this out until later plus the drive there is far. Upon leaving with the car I discovered my horn didn’t work even though hey had inspection papers saying it was in working condition. Next my front brakes needed replacement. Next the mass air flow sensor needed to be replaced and the connection for the battery is loose. So I have to reconnect it from time to time for my car to start. I’m very disappointed and upset I pay a car note for such a faulty car with aftermarket parts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome experience!

We had an excellent, easy, fast experience working with Christina. She made us very comfortable with the process and had everything done quickly. We are very satisfied with Volkswagen that we purchased. Thanks Christina and Car Nova!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Acura

After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

I bought a Toyota Camry there not to long ago. The staff was very helpful and knowledgeable. Overall it was a great experience. I would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst car buying experience! Tried to pile on fee

After approval, fees piled on to loan amount that equaled the cost of the car so the car doubled in price. I left it right there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Surprising

Was shopping for a commuter car that wasn't too expensive but reliable. The staff was very friendly and the sales guy really took his time to show me a few cars. My friend who drove me actually ended up also purchasing and was already done and waiting for me in the new car he just bought lol! I decided on a new corolla and the finance manager was actually able to make the pay under my budget. I'm pretty surprised that they were able to give me a 2015 with really low payments. If you are looking for dealership that will amaze you go here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing!

I came in with a friend who was looking for a car. I saw that they also had a G8 that I've always wanted but never thought I'd be able to get. Markie who was helping my friend sat me down with the finance guy G and he went over my situation. They appraised my current vehicle and I was able to use that as a downpayment. I honestly did no think anyone would be able to get me into a G8. I really appreciate you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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