Car Nova

4.8 out of 5 4.8

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
190 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 27, 2020

    Found this dealership via Truecar.com. So because Truecar.com is a reputable car buying platform I decided to check out a vehicle from Carnova. I was contacted... by Cristina and that's who I was working with from start to finish. She's professional, fun, and makes you feel very comfortable about your purchase. The car that I purchased was clean and very mechanically sound. They sanitized the vehicle before my test drive as well. When I decided to make my purchase, Cristina had my vehicle detailed AND she had my vehicle delivered to my house on the same day! Cant beat that! Trust the reviews you see about this dealership, they're the real deal. Be sure to ask for Cristina when you visit she'll really take good care of you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 18, 2020

    They treat there customers awesome. They also detail your vehicle and fill your tank. will recommend them to anyone. They fix any issues you have before... leaving

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • September 28, 2018

    After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer... service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2020

    All of the staff were super friendly and helpful. They gave me a clear understanding as to how the vehicle would be bought and registered and helped me... through the process. They are all super honest. They have a great selection of cars and they were all in great condition! They cleaned my car before I drove it away too. Experience was fantastic.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 17, 2019

    Great customer service and so helpful to solve the problem. The manager and the staff work together to help the client. Excellent customer service. Thank... you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2019

    this whole buying process was great. any issue I had was addressed and cleared up. The honestly are a top notch dealership! Customer service was GREATER... than I expected. Had great help with EVERYONE! the quality of all repairs were 20/10 ! if I could give a million stars I would! The faculty are just angels they had wonderful customer service and overall It was honestly the best! Thank you CarNova! I will be coming back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 17, 2019

    best place ever! like honestly. its amazing ! ugh i cannot fathom how GREAT CarNova is! OMG telling all my friends!! yayy go carnova! lol!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    I had to make sure everything was solid and On point. My mom owns a shop so I know what’s right and what’s wrong. Everything was in GREAT shape surprisingly... ! Usually these dealerships give you crap cars and milk you out of your money but car nova changed my mind. I love love love this place. I’m coming back in the future . I really to trust them and they valued my time and that’s very important to me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 15, 2019

    Everybody was polite. Everything was pictured exactly how it is In person plus more ! I even asked for an extra picture and they sent it right away. I... recommend coming here if you’re out of state and feel sketchy about a vehicle online. They show you everything in line and if you come in or choose to get it delivered it’s exactly how it is plus more.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 15, 2019

    Great customer service, polite, professional, they actually value your time! Everybody was a great help all around. I recommend Mo Or Cristina. They helped... me through the whole process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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