Reviews
I was in the area shopping on Saturday April 20th and...
I was in the area shopping on Saturday April 20th and thought I would stop by to arrange appointment to get oil changed. I was promptly greeted by service advisor Todd, who much to my amazement, said he could get my car in right now and it would ready in about an hour if I had time to wait. I told him that would be great, and I was pleasantly surprised when in about 35 minutes he said my car was ready. Also, there was no-charge as the first oil change was free and they did a fantastic job cleaning my car. The whole experience was friendly and efficient, and I will recommend this dealership to my family and friends without a doubt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for taking the time to share your overall experience with the Sands Kia service team. There is nothing that we value more than the satisfaction our customers so we hope that this was made clear by the hard work and attention to detail displayed during your visit. We couldn’t be happier to hear that the service team was able to provide such excellent service you’ll be recommending our services to your family and friends. Don’t hesitate to let us know if there is anything else we can do to help and of course, don’t forget to find us on Facebook and Twitter for exclusive deals and monthly specials! Sincerely, John Thomas General Manager jthomas@sandskia.com 623-474-3344
Sands Kia review
I am very happy with the service at Sands Kia. They have treated me like not just a customer but part of their family and they have taken very good care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate you taking the time out of your day to leave us this review. Customer feedback is incredibly helpful and helps us to improve upon all of our practices and provide the best service that we possibly can. We look forward to helping you with any help you may need or any questions you may have in the future. Thank you for choosing Sands Kia and be sure to take advantage of the exclusive deals and service specials found on our Facebook and Twitter pages. Sincerely, John Thomas General Manager jthomas@sandskia.com 623-474-3344
At my sister's (current Kia owner) urging, I went to...
At my sister's (current Kia owner) urging, I went to Sands Kia to look at the Kia Soul. My sister and I were immediately approached by a friendly sales rep named Raymond. I told Raymond, I was not buying that night, only there for fact finding. I had already found the car I wanted, a different make and model at another dealership, but after working with Raymond, Paul, and the others, an offer to good to refuse was made and I am now the happy owner of a Kia Soul! I also had the pleasure, yes, pleasure of working with Shaun in the Parts Dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave us this excellent review! We strive to provide the highest levels of customer service and we’re glad to hear Raymond was able to take such great care of you. We hope you will return in the future and look forward to assisting you with any and all of your automotive needs. Thank you for choosing Sands Kia and be sure to find us on Facebook and Twitter to get exclusive deals and monthly service specials. Sincerely, John Thomas General Manager 623-474-3344 jthomas@sandskia.com
Sands Kia is by far the best Kia dealership in the...
Sands Kia is by far the best Kia dealership in the valley. They treat you and your vehicle the way you expect to be treated. I have dealt with several dealerships in my life time and I will say they are wonderful. Stop by their dealership and give them a try. You won't regret it. Michael Ballard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf of the entire team at Sands Kia, I would like to thank you for taking the time to leave such a great review of your recent experience at our dealership. If you have any questions or need any help at all with your vehicle’s service, please don’t hesitate to contact us immediately. Thank you for choosing Sands Kia and be sure to head over to our Facebook and Twitter pages to take advantage of the exclusive coupons you will find. Sincerely, John Thomas jthomas@sandskia.com 623-474-3344
UPDATE: Waaaayyyyy back in the archives of this web site...
UPDATE: Waaaayyyyy back in the archives of this web site rests my first review of Sands Kia in Surprise, AZ which was the most excruciatingly car experience a buyer could have. We found ourselves looking for a second new vehicle and were very interested in another Kia. After shopping the competition and being very unimpressed we decided to check out Sands Kia again and see if dealing with somebody new would produce a different result. I am happy to report that things have changed dramatically and for the better...the dealership is under new management with an entirely new staff, inclusive of service. There were no high pressure tactics, no game playing, no rude sales person, no lackadaisical attitude from management! We were greeted with a smile and a sincere desire to learn what our need was and find a vehicle that would fulfill those needs, at a price that was fair and acceptable to us. The personnel at the dealership that we dealt with that day were knowledgeable, courteous and got us exactly where we wanted to be...out of an old vehicle and into a new Kia Sorento...which we LOVE! This was a car buying experience that happened in a fraction of the time we were at the dealership in 2011 and everything that Sands Kia said they could do they did. We are very glad that we gave this dealership a second look because we would have missed out and settled for a vehicle that we did not necessarily want or were happy with. CONGRATULATIONS Sands Kia for a job well done and thank you, thank you, thank you from a very satisfied customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means a great deal to all of us here that you are able to leave this wonderful review after your most recent visit to Sands Kia. We apologize for your initial experience but we’re thrilled you were able to see the effort we have all put into making sure our customers know how much they are valued. We hope you enjoy your new Kia Sorento and come back to see us again soon! Don’t forget to follow us on Facebook and Twitter. Sincerely, John Thomas General Manager jthomas@sandskia.com
We had an after market radio with navigator system put in...
We had an after market radio with navigator system put in after purchase. Shaun was extremely helpful and patient with us while teaching us about the operation and putting in the bluetooth information for our phones. Neither of us are very tech savvy and appreciated his knowledge. It has been a pleasure doing business with Sands KIA and we would not hesitate recommending them to anyone. Thanks Tim and Merling Rogers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to share your recent experience. Our entire team strives to provide the best service possible and I know they will be thrilled to learn their hard work has not gone unnoticed and that you’ll be recommending our dealership to others. Thank you for choosing Sands Kia and don’t forget to find us on Facebook and Twitter to get access to exclusive coupons and deals. Sincerely, John Thomas jthomas@sandskia.com 623-474-3344
Came in for an oil change appointment. The employees are...
Came in for an oil change appointment. The employees are always extremely friendly and courteous. They got me in as soon as I arrived. I'm always happy with the service that they provide.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you received such great service while coming in to our service department to get your car’s oil changed. If there’s anything else we can do to improve upon experience please don’t hesitate to let us know. We hope you’ll return the next time you need an oil change as well as follow us on Facebook and Twitter. Thank you for choosing Sands Kia! Sincerely, John Thomas General Manager jthomas@sandskia.com
Have been in Sands Kia two times already ,since I bought...
Have been in Sands Kia two times already ,since I bought my Kia Sorento never had a problem with making an appointment and a very satisfied customer with all there services and attention . And love Chrissy 's service to us customers she is always a pleasure to talk too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for such a great review! We are thrilled we could give you the excellent customer service that you deserve and we look forward to many more opportunities to provide you with this same great service in the future. We are truly grateful that you continue to choose Sands Kia to fulfill your automotive needs and appreciate having such a loyal customer. Thank you again for visiting Sands Kia and don’t forget to find us on Facebook and Twitter to get access to our monthly service specials and amazing deals. Sincerely, John Thomas jthomas@sandskia.com 623-474-3344
It was nice to go to this Kia dealership for oil change...
It was nice to go to this Kia dealership for oil change and tire rotation Whats even better they took A coupons That I got from Different Kia dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Sands Kia! We're thrilled to hear you enjoyed working with our service department. At Sands Kia, our goal is to provide our customers with the best pricing from sales to service. It's great you appreciated that we honored the coupon you brought in. If you have any questions or concerns for our staff please feel free to reach out to us at any time. We're always here to help our valued customers! Don't forget to find us on Facebook and Twitter for exclusive content and specials. Sincerely, John Thomas jthomas@sandskia.com 623-474-3344
I went in to get the oil changed and tires rotated on my...
I went in to get the oil changed and tires rotated on my 2011 Sorento and to have some questions answered on what to do since my lease was going to expire in a couple of months. At the end of the day I drove off with my new 2013 Sorento. The whole experience was great and working with Kelly really put me at ease. At all times he was very professional and led me through the process with the confidence and assurance that I needed. I will definitely be back in three years to get my new Kia!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your brand new Kia Sorento! We cannot thank you enough for taking the time to share your feedback with us. It truly humbles us to hear what our guests have to say about our team and we thank you for your complements toward Kelly. We are happy to hear that you were comfortable working with him to lease your new vehicle and we will be sure your kind sentiments are heard. We thank you again for your business and we look forward to helping you with any automotive needs you may have in the future! Be sure to find us on Twitter and Facebook for exclusive online deals and updates. Take care! Sincerely, John Thomas jthomas@sandskia.com 623-474-3344