Reviews
GREAT COMPANY!!!!
Recently purchased a 2008 Saturn Vue from Craig Miller at Indy Auto Source. From start to finish, the entire process was quick, easy and most importantly, comfortable. Unlike every other dealership I've worked with, Craig and his team were kind, courteous, honest and never pushy. I thoroughly enjoyed working with IAS and will most definitely be back when its time for another vehicle. Thanks Craig!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
60th Birthday Surprise.
My husband recently celebrated his 60th birthday. He has been boating his entire life and we have purchased several boats. We wanted a smaller boat that we could easily tow to explore lakes in many states. He did extensive research and began to search for a Seadoo. He looked nationwide for one that was a specific color and had a bimini top. He was preparing to bid on a boat when I encouraged him to look at one that I had seen advertised at Indy Auto Source. The store was closed however, he called my son and they were able to view the boat. He called Craig late on a sunday evening and left a message. We were very surprised that Craig returned his call immediately. Craig worked with the seller to negotiate a price that same evening. I contacted Craig the following day and asked if I could purchase the boat without my husbands knowledge in order to surprise him for his birthday. To say working with Craig was a pleasure would be an understatement. The boat was in perfect condition as was the trailer. It was obvious that the previous owner had taken excellent care of the boat. Craig educated my son and I regarding the operation of the Seadoo and, agreed to deliver the boat to our home before my husband came home from work. Needless to say, my husband was surprised and delighted. Craig could not have been more professional, accommodating, informative and gracious. In the future prior to purchasing any vehicle or boat, I will always check the inventory at Indy Auto Source. Thanks to Craig, my husband had a wonderful 60th birthday. We've been boating every weekend and love the Seadoo.. On behalf of my sons and myself, I want to thank Indy Auto Source for their excellent customer service and professionalism. Craig is the very best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure, positive buying experience!
Our family recently bought a 2013 Sonata GLS from Craig Miller and it was a pleasant car buying experience. Craig met up with us to test drive the car at a convenient location and time. Craig is very knowledgable about cars and provided us with helpful insights about the car we were considering. We were offered a very fair trade in for our 14 year old car. Craig provided an easy and complete closing transaction for buying the car. My brother just today asked if I knew an honest person to buy a car from and I forwarded Craig's name and number!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible Experience
I recently purchased a 2011 Hyundai Sonata from Craig. At the end of the sale I took business cards from him and was ready to hand them out to friends as he seemed friendly and trustworthy . Two weeks later, the side of the bumper of the Sonata started coming off. Craig's answer was that it happens all the time and he would fix it. I should have been tipped off there, but the repair was done and I still thought he was trustworthy and helpful. So trustworthy in fact that when he stated he did auto repairs, I had him work on my 2004 Ford Explorer XLT. I asked him to fix the brakes, replace the EGR valve and look at an issue I was having for a year and half where the electrical panel in the driver's door was not working correctly. He returned the car with fixed brakes and a replaced EGR valve, but he said he had attempted to fix the electrical wiring issue but it was past his skill level. He was right. 3 days later the car would not start. I had to tow it from my house to a garage. They stated it was a problem with the electrical wiring- the same wiring Craig had worked on. The mechanics spent multiple hours working on the wiring, then they had to have it towed to the Ford dealership to have them clear electronic codes which only Ford had the software to fix. It finally started again, though it cost me over $500 to fix. Four days after that, my ABS light came on and there was something wrong with my brakes. I called Craig about both issues as he had just worked on both areas of the car. With regard to the brakes, he said that the light on the brakes was probably a sensor, but it was nothing he did- just a fluke that the light came on after he had done repair work on the brakes. With regard to the cost on the electrical issue, he stated that there was already an electrical issue in the door and I authorized the work so he had no responsibility. I am now out from getting my car fixed from the work Craig attempted to do and I still don't know what it will cost to repair my brakes. Please note, the money I paid to the second mechanic was just to get my car to start again after the work Craig attempted to do on the car. The electrical panel on the door still does not work, so I still have to pay a mechanic to fix that as well. I will not tell you whether you should purchase a vehicle from this man or not, that is your decision and I am just leaving information on my experience. Yours may be quite different. I can tell you this, though, I threw the business cards away.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
There are certainly no winners in a situation like this. It is unfortunate that you did have 1 issue with the 2011; 1 owner lease return, non rental, Carfax Certified Sonata GLS that you purchased from us. More unfortunate is the 2 service issues your 2004 147,000 mile Explorer has experienced since having me service it. Regarding your Sonata, you chose it over 2 other 2011 Sonata's we had available that day and as you know it was in perfect condition inside and out. When you called me a few weeks after purchasing it and said that the front facia had come loose from the side of the car I said, "no problem that happens when someone pulls too closely to a side walk or curb and the clips break off of the facia." I offered you a free loaner car along with offering to have it repaired at my expense, no questions asked which is more than what even new car dealers would have done for you. I had the car repaired at a local Carmel body shop at a cost of $140 to me and personally drove it to your wife's office in Fishers to save her the inconvenience of driving to Carmel. Regarding your Explorer; I replaced the front brake pads, rotors and caliper bracket and hardware along with the rear brake pads. I also replaced the EGR valve and intake gasket along with installing a new power window switch panel in the drivers door panel to see if that would correct the intermittent problem you were having with your drivers door window. When the new switch did not correct the problem I reinstalled your original one as to save you the $110 for a part you did not need. Since the window problem occurred only at certain times based on how open your drivers door was I told you that it was caused by a short in the wireing and that when I looked under the dash I found a large mass of wireing for an after market remote start system in the same location as the fuse block and wires entering from the drivers door and that I was not comfortable working on the short and that not only would I recommend that you have someone else repair the short but also remove the remote start system that you said was non functional since it was at the heart of your other issue with the window. For the above services I charged you $600. After our conversation I called our local Ford dealer and got a estimate of $1,366 for the same services so I do think I was very fair to you. Regarding your claim that my work in some how caused your Explorer to go into a Security Theft Protection Lock down mode days after I serviced it, I think it is much more likely the result of your non functional aftermarket remote start that is wired directly into the vehicle starting and security wireing. Regarding the ABS light weeks later, with an ABS issue the light will only come on when and only when a problem arrises and has nothing to do with pads or rotors. To avoid exactly where we find ourselves now, I offered to you, that with documentation from a Ford dealer that the services I performed were in deed the cause of your 2 recent problems that I would not only cover your charges with Ford but would also refund you the $600 you paid me. I think that is again, more than any dealer large or small would offer you. I can understand the frustration in your mind since your vehicles issues did occur in close proximity to my servicing it and that is why I also offered to scan your Explorers ABS codes and see what the issue was then we could decide where to go from there. Sensors are $50 and I would have replaced one for free for you, not because I caused it but because it would be going above and beyond like I did with your facia. Just good business. It's unfortunate you let your frustration lead you to posting this review but the bottom line is that I simply cannot accept responsibility for every problem that occurs on your 9 year old vehicle with 147,000 miles. My offer stands; with documentation from Ford I will cover all of your expenses with them and refund your $600. That is going above and beyond.
Great people to work with.
Hand down this was one of the best car buying experiences I've had in a long time. When it comes to honesty and integrity, something thats hard to find these days, "sad as that may sound" the Millers from Indy Auto Source are exceptional. I truly enjoyed working with them. Thanks guys. Arnetta Byrd
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly atmosphere & enjoyable purchase
I found Indy Auto Source on Cars.com while searching for a Lincoln Towncar. Since I live fairly close, I dropped in to look at the car. It was a very relaxing and friendly experience. The car was just what I was looking for, the price was easily negotiated, and the transaction was quick and enjoyable. There was a minor issue I was concerned with on the car during the test drive, Craig immediately took it to a local mechanic and the problem was quickly corrected while I waited. I have waited approximately 3 months, since my purchase, to write this review. There have been no issues with the car and I am completely satisfied with the car and with Indy Auto Source. I am over 60 years old and would rate this as the best auto purchase experience of my life. Will use them again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Most patient & friendly service :)
I had a unique situation in buying a car and Craig has been so patient and awesome! I've never experienced such friendly and trustworthy sales service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Experience!! Very enjoyable and friendly!!
I purchased a 2005 KIA Sorento from Indy Auto Source and the experience was awesomet! Craig is great, very friendly and made us feel comfortable throughout the process which was very fast and simple. I would recommend Indy Auto Source to anyone looking for a car. The facilities are very cool and comfortable but the best by far is the service you will find here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding buying experience
I'm not normally into cars, but my husband insisted we take a look at a Vette that Craig had listed online, as he wanted to purchase a sports car for me. I wasn't so sure I wanted one, but Craig really has an eye for quality in used vehicles, and I've fallen in love with this car. Absolutely the only thing that kept this '98 vehicle from being perfect was a bit of play in the seats and a sticky carpet area that I couldn't reach to clean. A few days ago, Craig took the car in for us, repaired the seat issue (very reasonably and professionally), and while they were removed, he and his wife completely detailed the inside of the car. They are both fantastic people and a joy to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Best Used Car Purchase Experience
Craig and Dawn were wonderful to work with! We had questions about the car we purchase and the questions were all answered. We had concerns about the age of the car and maintenance coming due and they took car of the maintenance at a more than fair price! We traded in a truck with over 200,000 miles and got a fair amount out of it. I look forward to my next car purchase because I look forward to working with Craig and Dawn again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase