Reviews
A great buying experience
These folks are very friendly and helpful. I don't think that I have ever had any car sales person be as helpful and sincere when buying a vehicle. We bought ,this vehicle as is and when I called back to ask about a problem, they answered as if it was their problem and took care of it. They really cared! Craig and Dawn are both very friendly and sincere it was a great pleasure to meet and work with them. Thank you. Ron and Dee Jelinek
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Car Sales
I want recommend to everyone wanting a used vehicle to go see Craig and Dawn at Indy Auto Source. I've bought many cars in my life and I've never met nicer people. No high pressure, no major overhead and that's why you get a good deal. Before you go to these large lots or dealers I would recommend you check with Craig and Dawn. Oh by the way I bought a vehicle(Lincoln Mark LT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experiance
Craig and Dawn were fantastic in selling us a 2009 outlook. I highly recommend them if you are looking for a used car and don't want the typical "car shopping" experience. Would buy from them again if I lived closer to Indy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service and Superb Customer Service
I experienced excellent service from Craig and have known both he and Dawn for a long time. Craig did such an excellent job of repairing my vehicle!!! I had the rear tailgate handle and brake pads replaced. I was very impressed with the service performed, the level of customer service provided by picking up and dropping my vehicle at my work, and the fact that I paid a fraction of the cost in comparison to the dealership. I had worked with Craig and Dawn in the past, and I knew them to find great deals on vehicle purchases for many people. I recently ran into Craig, and he mentioned he expanded the business to include vehicle servicing. I was ecstatic because I was in the process of getting estimates from a local dealership for those repairs and routine maintainance. The estimates the dealership gave were 5 times the price Craig charged, and Craig showed me the receipt for the part from the dealership. That was the comical part of it. The dealership told me that the part was the majority of the cost of the repair. The cost of the part was in fact about 10% of the estimate the dealership provided. The timing couldn't have been better to run into Craig, and honest business practices go a long way in my book. Thank you so much for taking care of my car and being an honest businessman. You and Dawn are the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exactly what we wanted in a car & salesmanship
Craig & Dawn are professional, honest, kind people who sold us the car we were looking for. No hassles or pressure even worked with us on a Saturday when it was convenient for us. Thank you for the best car buying experience we have ever had (from people who have bought more than their fair share of vehicles). We will check here first next time we are in the market for a car you should too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Singing Sa-tis-fac-tion
This was the first satisfying overall car buying experience I have had in my 50+ years. The owner was upfront and honest on everything about the car. I was given a very fair trade amount for my car and the financing he recommended was quick & easy with an interest rate well below my bank. He did an excelent job repairing some scratches on a side door. There were no surprises on the day of delivery with the car or the amount financed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DAWN AND CRAIG IS A SUPERSTAR TEAM!!!!!1
THIS HAS BEEN THE BEST EXPERIENCE IN CAR BUYING I HAVE EVER HAD. NEVER CONSIDERED BUYING FROM A SMALL CAR LOT BEFORE BUT NOW I REALIZE I HAVE MISSED OUT ON ALOT. THEIR CUSTOMER SERVICE SKILLS WERE OFF THE CHART. I HONESTLY FEEL LIKE I HAVE TWO FRIENDS FOR LIFE, THAT IS HOW WELL I CONNECTED WITH DAWN. I HAVE BEEN TELLING EVERYONE ABOUT THIS BUSINESS AND I HOPE TO BRING THEM MANY CUSTOMERS IN THE FUTURE. GOD BLESS YOU, YOUR FAMILY AND YOUR BUSINESS HOPE TO SEE YOU SOON.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome car, awesome dealer!
Craig was fantastic to deal with! He made the buying process very simple: no hassles, no pressure whatsoever. I would and have recommended Craig to others. All dealers should operate this way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience buying a car... who knew?
First of all, I don't think I could top this experience! Craig is so knowledgeable and he will prove it to you. I found out that the car I was looking at had the same crash test safety ratings and got better gas mileage than my previous car. The car was in great condition and Craig did some minor repairs to get it in the best possible shape. This is the way car buying should be; scam-free, stress-free, just friendly and helpful service! I'm confident I made the right decision and would definitely go back! In the meantime, I would recommend Indy Auto Source to anyone looking for a car! Craig and Donna will get the best, while treating you like a member of the family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Craig and Dawn :)
Craig and Dawn are amazing! The entire experience from start to finish was easy, NO pressure and, I have to admit, quite fun and pleasurable! You think I'm crazy right? Buying a car pleasurable? It really was! My expectations were exceeded in every way. I honestly feel like I have friends in the car business now. Go check them out! You won't be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase