Reviews
Great Service
Chris Fontes has always given excellent service for any problems that need to be taken care of. Chris works with our schedules of times to provide service. Chris goes the extra mile for us. He is one of the reasons we continue to come back for service for our Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pamela, We think Chris is pretty great too! We're so glad to hear he took awesome care of you and that your expectations were met.
Service
It was easy to make an appointment and bring my car in for "the works"
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Rebecca, We're glad our process was quick and easy for you - that's always our goal! We look forward to seeing you the next time your car needs servicing.
customer
Stuart Parker did great. Don't see anything wrong with my F150. It's was well looked at and the service needed. Ready to make a trip out of town. Thanks, KM
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kenneth, Thanks for the positive review! We love hearing that our customers' expectations were met.
Excellent Service
I ended up buying a new car. Jamal was the best salesperson I've ever dealt with. Very knowledgeable, great personality, made me feel very comfortable and seemed to be up front and honest. It wasn't about just making a commission but really satisfying the customer. Jamal should sell ALL your cars. And I truly thank him for this experience .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Denice, Thanks so much for buying a vehicle from us! We're so glad to hear you had such a great buying experience. If you need anything in the future, you know where to find us.
Great service-great store
Service was great. The young man with whom we worked was very nice and accommodating. We will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Kathy, Thanks so much! We appreciate the kind words and look forward to seeing you again next time you need your vehicle serviced.
oil change
I called and made an appointment for 7:30 in the morning but I felt like it took a long time
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Tammy, We appreciate your positive review, but are sorry to hear that your service took longer than expected. Our goal is to always get it right the first time, and our service staff does take their time with a customer's vehicle to ensure everything is done with the utmost care. If there's anything you think we could do to improve experiences in the future, please feel free to reach out to us. We're always open to feedback.
GREAT SERVICE
chris did a GREAT JOB THE DEALERSHIP IS ALWAYS CLEAN AND WELL ORGANISED
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your warm review of the team here at Rusty Eck Ford, Larry Nighswonger! If you ever need help, just give us a call.
Superior Service, Exellent Facilities
I'm so happy to have the best buying experience. Rusty Eck Ford has a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Paul, That's fantastic to hear! We're thrilled to hear about your great experience and look forward to seeing you at the dealership in the future.
Great service!
Stuart was very helpful and took excellent care of me. I had to bring the car back for service because there was another problem with the car. He immediately set up another rental car and he got Enterprise to wave the deposit. He was professional and kind. In the event my car need service again, I will ask for him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Theresa, We're so glad to hear Stuart took such great care of you and appreciate your kind words. We look forward to serving you again in the future.
Great service
Was very pleasant and swift. The customer service was excellent and we were impressed with the quickness of the services we received and would recommend to a friend.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Chris, We really appreciate your kind words. Speed and efficiency are what we strive for, and we're glad to hear your expectations were met. If you need anything in the future, we're here to help!