Reviews
Rusty Eck Repair Experience
Initial intake was not great, but I did not have a scheduled appointment. The dealership that I purchased the truck from referred me to you as their diagnostic tools would not read Ford codes. To complicate things further there were issues with my extended warranty reference number. Stuart Parker did a really good job staying in touch with me and getting the truck repaired before the 4th of July holiday.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeffery, We appreciate your review regarding your experience with us. We are glad to hear that Stuart was able to assist in getting the repair complete before the holiday! If you need anything in the future, we're here to help.
F150 service
Adrian did an awesome job coordinating the service on mt pickup.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel, We're glad to hear that Adrian took such great care of you! Thank you for the kind words! We appreciate your business!
Timely Service
Glenn Williams and staff worked in my 2009 Ranger for tires and service so could make a road trip safely and on time. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel, We're glad to hear you received exceptional service and had a safe trip. Thanks for your kind words. If you need anything in the future, we're here to help.
Oil change & service
Service was prompt...staff was helpful... coffee was fresh
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Donald, We are glad to hear that you had such a positive experience! We hope that you will consider us again in the future!
Great Service
The service was Great! It didn't take them long at all to maintenance my car. I am driving home to Wisconsin and everything was checked and given the green light that I shouldn't have any problems. The only negative thing I could say is the guy that checked me out wasn't very personable when I was talking about my trip. Other then that, I would rate my overall experience a "10"
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi LeAndrea, We're glad to hear our service staff took such great care of you in a timely manner. We really appreciate your kind feedback and hope that you had a safe trip home.
Great Service
I purchased a 2012 Fusion. Service and staff were wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Randee, We're so pleased to hear you had a great experience. Have a great holiday weekend!
Great seevice
Great service and the staff was helpful. It didn't take long for my vehicle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Danielle, We're glad to hear our service staff took such great care of you. We really appreciate your kind feedback. If you need anything in the future, we're always here to help!
Great services, friendly staff
Friendly staff, efficient. Very pleasant experience. I would always recommend it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Grace, Thank you so much for the great review! We think our service staff is pretty great as well, and we're glad to hear they took good care of you.
Repairs on time didn't fix all of the issues.
I have a 2016 Ford Escape. My satellite antenna was replaced in about the time period estimated. The new antenna has eliminated one of the symptoms but the car radio still does not display the information on the song and artist without the radio being turned off and back on. I was told that the antenna replacement would fix this problem. The radio does maintain the satellite connection which was the biggest issue. I may try a dealership closer to me to try and fix the radio.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great in all aspects!
2014 F-150. Service has always been helpful, and all questions answered. I hate waiting in waiting rooms.)) I have never had to wait long with Rusty Eck Ford. Service has been excellent whether it has been a simple oil change, or a check engine light came on! They fixed it quickly, and explained what the problem was. One small thing, was the check engine light came on, and my fuel mileage dropped from 17mpg to 11.5mpg, it would have been nice to put some gas in it for me since it was a warranty issue, and not my fault! Seemed like I went through a tank of gas in a very short time! But, otherwise everything else was great!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your comments keep us motivated and working hard for all our valued clients! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!