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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(792 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Eck Ford from DealerRater.

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Internet Saleman Mike Day was great helping me select my...

Internet Saleman Mike Day was great helping me select my new Ford Fusion his knowledge of the product was great he found what I was looking for and did not try to stray me in any way. He was easy to talk to and a real down to earth people person. I would highly recommend him if you are looking at a new car hid did not make me feel unconfortable at all and I will ask for him on my next purchase. Steve P Augusta, Kansas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sebastian was great. He was very friendly and very...

Sebastian was great. He was very friendly and very knowledgeable. Everyone at the dealership had smile on. The prices were reasonable and they were willing to work with me. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sebastian was totally awesome with helping me buy my new...

Sebastian was totally awesome with helping me buy my new car that I WILL most definitely recommend him to EVERYONE on the planet. Not only was he very intersted in trying to help me get into what vehicle I wanted but he worked very hard and treated me with respect from start to finish. He has cool hair and dresses like a professional. If you read this and want a good hearted sales pereson that actually cares, go in and demand to get Sebastian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jamal was a great sales person who knew his product...

Jamal was a great sales person who knew his product well.I didn't feel any pressure and was in and out of the dealership in a timely manner. I would give him the highest rating for his dealership. Thanks Jamal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dannielle was wonderful helping me with my sync. Thank...

Dannielle was wonderful helping me with my sync. Thank you for helping out at the last minute. Amber was wonderful and very friendly also my second visit due to my not understanding how to connect my new phone. Took her two minutes to show me thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

the sale rep was very informative about the truck. he was...

the sale rep was very informative about the truck. he was very help getting me the best price on my trade. the whole sales process only took about an hour to get all the paperwork done a walked out of there with a very nice truck at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sebastian got us a great price on a truck that they had...

Sebastian got us a great price on a truck that they had to special order. The delivery was super speedy and they went put of their way to make me happy with my truck.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a 2012 Ford Fusion Hybrid from Rusty...

I recently purchased a 2012 Ford Fusion Hybrid from Rusty Eck Ford and I highly recommend this dealership, and in particular, Bridget Eby, my salesperson. My 14-yr old minivan died just before Christmas which put me out on car lots at a very busy time. I looked at cars at 5 different dealerships and drove cars from four of them. The staff at Rusty Eck stood out in every way - they were very knowledgeable about their vehicles, they were helpful without being pushy, they gave me a good deal and they went above and beyond to make the experience a pleasant one for me. Bridget recognized that I was having a tough time deciding and even though she knew I was considering other dealerships, she never pressured me and in fact told me to be sure to get what I wanted. I found patient, knowledgeable assistance at every step of the process - Allan Rupp in the financing office answered many questions - and even after the purchase was made, customer service continued, with Danielle THomas helping me learn to use the sophisticated electronics. I am convinced that the General Manager, Craig Minten, has set the tone from the top: customers matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went to Rusty Eck after making my rounds to a few other...

I went to Rusty Eck after making my rounds to a few other dealerships, and at one point knew that I would not be leaving without buying a car that day. Aran was a wonderful person to work with, he was professional without being pressuring. He helped me to find the perfect car for my lifestyle and budget, and I couldn't be happier with my new Ford Fiesta. I will definitely recommend Aran and Rusty Eck to all of my friends and family after such a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

JD Hansen worked very hard and defintly earned our...

JD Hansen worked very hard and defintly earned our business on the 2 vehicles we purchased from him. We were only at Rusty Eck for 3 hours on 2 cars. We will defintly be back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your kind words. Our goal is completely satisfied customers and the management and JD will be pleased to know that you are one of them. Thank you!