Reviews
Heritage Mazda goes above and beyond
If you're looking for a stress-free car buying experience Heritage Mazda Towson is the place for you! Thanks to Greg Kehl, my first car buying experience was entirely stress free! Greg spent a lot of time test driving different cars with me, showing me all the ins and outs of the cars, and patiently answered ALL of my very many questions throughout the entire car buying experience. He was always a pleasure to work with and never pressured me into making any decisions. I could not have asked for a better experience! I bought a CX-5 grand touring and the car is a dream come true! Heritage Mazda and Greg exceeded my expectations with their superior customer and sales services! I would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning Huvie. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. We will make sure to share your memorable experience and positive feedback with Greg and the rest of the team. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Huvie and have a great day!
Easy Experience
Mr. Hudson was wonderful to deal with. Most importantly, he worked with us to create a fair deal that left everybody happy. Further, any issues that cropped such as financing, Bo was able to mitigate those issues as well. Overall he made our purchasing experience a pleasurable one and I highly recommend Mr. Hudson to anybody interested in purchasing a new Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Jeff for sharing your experience with us. Heritage Mazda Towson works very hard to provide our customers with the ultimate car buying experience, and we are delighted to hear that your experience was a memorable one. We will be sure to share your thoughtful and positive comments with Mr. Hudson and the rest of the team. In the future should you be in need of any service or maintenance please feel free to stop in anytime. Thank you again and have a great day,
Best Possible Experience
First time buying a new car and it couldn't have gone better or smoother thanks to the two outstanding salesmen I worked with: Mike and Gabe (Cunningham). Both were patient, positive, and clearly wanted most for me to find the car I wanted. I test drove three different cars and each time they were thorough in explaining every detail and allowing me to fully test each car's capabilities. Gabe was especially helpful working with me to get the car at the best and fairest price. Never felt pressured or uncomfortable at any point in the process. Would work with these guys and with Heritage again in a heartbeat and will recommend them without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
scaine, thanks so much for your terrific feedback. It gives us great pleasure to know that you had a fantastic experience with Mike and Gabe while looking for your new vehicle and that they lead you to the exact car you wanted. We will certainly extend your thoughtful feedback to both of them! We welcome you to stay in touch and please feel free to contact us should you need any future vehicle assistance. Thank you again scaine and we look forward to working with you in the future!
Drove up from WV to get my Mazda 3 S-GT Hatch
Heritage Mazda Towson was a pleasure to work with. Gabriel Cunningham was a fantastic partner in buying my car. He was very knowledgeable about car features and very willing to help me purchase my new Mazda 2016 S-Grand Touring. They gave me an amazing price, and worked to offer a very competitive finance option for the car. Unfortunately because I came so late in the day they couldn't install my autostart and had to order my specific roof rack- but because they're willing to go above and beyond they refunded me the entirety of my autostart and will be shipping me the specific roof rack that I wanted. Gabe is the man, if you're looking for an associate to work with- look no further. His numbers are (410)427-7912 and (443)765-8338. My mazda is amazing. You won't regret buying one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning madashek! Heritage Mazda Towson would like to congratulate you on your new 2016 Mazda 3. We are delighted to hear about your positive experience at our dealership. We strive each and everyday to ensure our customers have the ultimate car buying experience, so we will be sure to share your experience with Gabe and the team. As you settle in to your new Mazda 3 please do not hesitate to contact us with any of your automotive needs. Thank you again madashek and have a great day.
Drove up from WV to buy my mazda here.
Heritage Mazda Towson was a pleasure to work with. Gabriel Cunningham was a fantastic partner in buying my car. He was very knowledgeable about car features and very willing to help me purchase my new Mazda 2016 S-Grand Touring. Unfortunately because I came so late in the day they couldn't install my autostart and had to order my specific roof rack- but because they're willing to go above and beyond they refunded me the entirety of my autostart and will be shipping me the specific roof rack that I wanted. Gabe is the man, if you're looking for an associate to work with- look no further. His numbers are (410)427-7912 and (443)765-8338. My mazda is amazing. You won't regret buying one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your earnest response madashek. Heritage Mazda Towson would like to congratulate you on your new 2016 Mazda Grand Touring. We appreciate your feedback and will be sure to share your encouraging thoughts with Gabriel and the team! If you should have any further questions or want a little more insight on your Mazda, please don?t hesitate to contact us! We would love to work with you again soon.
The best car buying experience that you will ever have.
I have purchased many vehicles from various dealerships; however, I have to say that this is the most positive experience that I have ever had purchasing a vehicle. Prior to coming to this dealership, we had the misfortune of spending 3 hours at DriveTime, just waiting to speak to someone in regards to purchasing a vehicle. So, we decided to check out the Mazda dealership in Towson and could not be happier with our decision. Our salesman, Gabriel Cunningham, took the time to show us several different models of vehicles that he felt would best suit our needs. However, our excellent customer service experience did not end there. Garrett and Doug went above and beyond trying to help us find the financing option that worked for us, So, if your are looking to purchase a vehicle, I would have to say that Heritage Mazda is your best bet. I promise you that you will not be disappointed!.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Trina McKay, Heritage Mazda Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Gabriel, Garrett, Doug, and the team! Thank you again for your review.
Very helpful
I shopped around for a new car for quite awhile as I prepared to turn in a leased Toyota, and the people at Heritage Towson were the most helpful and responsive. Sang was great to work with, we went to test drive the CX-5 Sport and he was really helpful showing me the ins and outs of the car. Sang and Jason, one of the managers, were responsive and kept in touch with me as I shopped around,. I got a great deal in the end with some goodies thrown in, so I'm really happy with the car. I do not like shopping for cars, but they made it much less difficult. Rachel was also awesome while discussing financing. Overall, a well-run and very friendly dealership, I would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Marybeth thank you for choosing Heritage Mazda Towson. We understand you want to see what other options are out there so we are delighted to hear that Sang was able to lead you to the perfect vehicle. We will be sure to share your appreciation and compliments with Sang, Jason, Rachel, and the rest of the team. As you settle in to your new Mazda CX-5 please feel free to stop in or call with any questions, we would love to help in anyway we can. Thank you again Marybeth and have a great day.
Love my new Mazda 3!
I didn't think it was possible to get into a new vehicle since I had just purchased one less than a year ago, but Sang was able to help me get into a vehicle that fits my lifestyle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi khalid_w. Heritage Mazda Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Sang was able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again khalid_w for the highly praised review.
Quality service
My experience was great at Heritage Mazda Towson! I would recommend this dealership to my friends! Everyone was professional, friendly and courteous. Thanks to all involved in my buying experience!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Greetings Kristie C! Thank you for stopping by Heritage Mazda Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Outstanding Experience
I am very happy with the professional treatment I received at Heritage Mazda Towson. Sang Dang was my sales representative and he had an answer for every question I asked, and not once did I feel pressured like I have felt at other dealerships in the past. I traded my vehicle for a 2016 Mazda CX-5 Touring and I couldn't be happier!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good afternoon Megan, congratulations on you new 2016 Mazda CX-5. Heritage Mazda Towson is delighted to hear that your experience was a superior one. We work very hare to ensure customer satisfaction, so we will be sure to share your feedback with Sang and the rest of the Heritage Mazda team. As you settle in to your new CX-5 please feel free to stop in or call for any of your service or maintenance needs. Thank you and have a great day.