Reviews
TRaded 2012 Mazda I bought here for new car,
Very happy with features though wish I had gotten roof rack and Sirius installed. I was a bit hasty but love alerts and gas mileage.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership- First time Mazda owner!
This was the first time I've purchased a Mazda. Absolutely loved the dealership and the people that I worked with. They even brought 2 cars down for me from another Mile One dealer for me to test drive. Gabe was fabulous to work with- funny, laid back, no-pressure and understanding on my reservations on the vehicle I didn't purchase. He also took the time to show me all of the features on the Mazda I purchased and how to use them (including syncing my phone!) Rachel was also wonderful. I've never worked with a Finance person before her who was no pressure. She showed me the options and explained the pros and cons of all of them and let me make the decision. I would definitely purchase another vehicle from this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good morning lrider25. Thank you very much for your thoughtful review of Heritage Mazda Towson. We work extremely hard to ensure a satisfying visit for each and every customer and are delighted to hear that your visit was a superior one. We are pleased that Gabe and Rachel were both able to assist you with your new Mazda purchase and we will certainly share your encouraging thoughts with them. As you settle in to your new vehicle, please do not hesitate to contact us should you have any questions. We would be happy to lend our support! Thanks again lrider25 and have a great day.
Good service
Good service. Sang did a great job in getting my deal done on the very day and their service is very fast. Though i asked for further discounts they explained me in detail why they can't do it below my quote. Overall am Satisfied with their response.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Naga for the great feedback! We will be sure to pass along your kind comments to Sang and the team. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Happy driving!
First Time Buyer at Heritage Mazda Towson
I would like to commend Gabe for his knowledge of Mazda vehicles & his patience. I test drove a CX3 & then went back another day to test drive a CX5, but couldn't decide on the Touring or Grand Touring model. He made me an offer on each & did his best to find the color I wanted. Finally the Manager Doug made an even better offer on a Grand Touring CX5 that was in stock & we closed the deal. They were both very professional and I didn't feel pressured at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning RSX, Guy, congratulations on your new Mazda CX-5!! We are pleased to hear that your experience with Gabe and our dealership was a superior one. Heritage Mazda Towson takes great pride in providing our customers with the highest level of customer service and loves to receive feedback like yours. In the future should you have any service or maintenance required feel free to stop in, we would love to assist you. Thank you again and have a great day.
Second Car bought from Heritage Mazda Towson
Another great experience from all staff at Heritage Mazda Towson! This was my second purchase through Gabe and he did not fail to amaze me the second time, very personable and it really shows that he puts customer service first. Thanks for another great experience, Joe
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello jemble2, Heritage Mazda Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Gabe and the team! Thank you again for your review.
Easy new car buying experience
I initially came in for a test drive of the CX-5 and Greg Lineberry helped me out. I told him I was interested but that I'd have to wait to purchase since my car was in the shop at the time. He didn't mind and was very helpful. I came back a week or two later with an appointment and Greg was able to walk my wife and I through the whole process despite having lots of other things going on. Everybody at the dealership was friendly and easy to talk to. Had to wait for the car to arrive and get ready, but that was a minor inconvenience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Greetings andrew321! Thank you for stopping by Heritage Mazda Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Good experience
Sang Dang & Garrett Evans were reasonable and very accommodating during the buying process of our Mazda3. The entire process was friendly, not stressful, and about as smooth as these things can go. Not sure how many dealerships you can say that with, left very satisfied & happy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good morning car_guy, first off Heritage Mazda Towson would like to congratulate you on your new Mazda 3!! We are delighted to hear that Sang and Garrett were able to assist and accommodate you through the car buying process, making it a superior experience. We will be sure to share your compliments with them and the rest of the team. As you settle in to your new Mazda feel free to stop in or call anytime, should you have any questions or just like more information. Thank you again car_guy for your thoughtful review, have a great day.
Very Satisfied!!
Had a fantastic experience!!!! Everyone was so nice!! Walked in without an appointment, they had exactly what I was looking for, and was able to get out with the monthly payment I was shooting for!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
HI nick1234. Heritage Mazda Towson would like to sincerely thank you for your fantastic feedback! We are happy to hear that our team was able to assist you during your purchasing experience and get you in to the car you wanted. If you should need any future maintenance services performed, please do not hesitate to contact us! Thank you again nick1234 and have a great day.
Excellent service
Gabe was very approachable, nice and down to earth. He knew just about everything about cars, car parts, processes ect.... Knew exactly what I needed that would balance out with what I would want down to the color of the car. best buying experience ever
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Lola for your great feedback of Heritage Mazda Towson. We are delighted to hear that your experience at our dealership and working with Gabe was a memorable one. We work very hard to ensure our customers satisfaction, and take great pride when we receive feedback like yours. We will be sure to pass along your kind word to Gabe and the team. Should you have any questions or just like more information please do not hesitate to contact us at anytime. Thank you and have a great day.
Satisfied Customer
I had a great experience with Gabe at Heritage Mazda! He helped me get exactly what I was looking for in a very timely fashion, and along with Rachel, made the process straightforward. He took the time to explain how everything worked in my new car, and even helped me set some things up. I love my new car and would definitely recommend working with Gabe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you rxyqueen12 for taking some of your time to write this review. Heritage Mazda Towson is thrilled to hear that your experience was a superior one. We take great pride in satisfying our customer and love to hear when we have accomplished it. We will also be sure to share your compliments with Gabe, Rachel, and the team. Moving forward should you have any questions, or just like more information please feel free to stop in or call anytime we would love to help. Thanks again rxyqueen12, and have a great day.