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Heritage Mazda Towson

(1,718 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm Closed
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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First car purchase

I just bought my first car and ultimately ended up going with a Mazda 3. I worked with Gabe Cunningham, whom was very personable and was extremely easy to work with. Gabe walked me through all the steps of the process and made sure I understood everything that was going on. Gabe truly did a great job - thanks, Joe Embleton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review. We will certainly share this with our team!

Thanks Gabe!

Gabe did a great job of selling me on the Mazda 3. I came in just to look based on good reviews of the model. His enthusiasm for the product and attentive follow-up brought me back. All in all a pleasant car buying experience! Carrie E

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Gabe lead you to your new Mazda 3, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Mazda Towson. Thank you again and have a great day!

Buying my car

I just bought my first Mazda from Sang Dang at Heritage. It was an easy process and stress free. Thanks Sang for everything. Melissa K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your complimentary feedback of Heritage Mazda Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Great experience

Sales Association Ralph Price took time to understand our needs and meet them professionally. We were treated fairly and the experience was excellent. There was no pressure and we felt that he was honest and listened to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello! Heritage Mazda Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Ralph and the team! Thank you again for your review.

Good Job Sang!

I came into Heritage to buy my first car, I had a wonderful experience. Sang Dang was very informative and helpful. He made the process very easy. Needless to say I love my new car!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! Heritage Mazda Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.

Garrett made buying the car a pleasant, easy low s

We recently decided to purchase a 2015 red Mazda 3 touring for our daughter in Tampa. There was only one available car at an uncooperative dealer in Florida 250 miles from Tampa. So,we searched from our home in NJ and found the car available in MD at Heritage Mazda Towson. We worked with Garrett Evans via phone and email. Garrett was helpful, knowledgeable and straight forward starting at the first phone call. When we arrived at Heritage Mazda Towson MD, Garret made the whole process completely enjoyable and efficient including getting all necessary paperwork to our daughter in Fla. He couldn't have been more professional or easier to work with. Garrett made buying the car a pleasant, easy low stress event. Thanks Garrett!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

mheyman, thank you for choosing us as your Mazda dealership! We greatly appreciate your business and look forward to hearing from you soon. If you should need anything at all, please don't hesitate to reach out to Garrett. Happy driving!

In and out with a car in one morning

Got a great car quickly from Dang Sang who was informative and helpful and made it happened for me. Great guy and great dealership. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good morning! In response to your review, I want to take the time to thank you for praising Heritage Mazda Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!

Garrett made buying the car a pleasant, easy low stress even

We recently decided to purchase a 2015 red Mazda 3 touring for our daughter in Tampa. There was only one available car at an uncooperative dealer in Florida 250 miles from Tampa. So,we searched from our home in NJ and found the car available in MD at Heritage Mazda Towson. We worked with Garrett Evans via phone and email. Garrett was helpful, knowledgeable and straight forward starting at the first phone call. When we arrived at Heritage Mazda Towson MD, Garret made the whole process completely enjoyable and efficient including getting all necessary paperwork to our daughter in Fla. He couldn't have been more professional or easier to work with. Garrett made buying the car a pleasant, easy low stress event. Thanks Garrett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good morning! Heritage Mazda Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Garrett was able to assist you with your new Mazda purchase. As your daughter settles in to her new vehicle, please tell her to let us know if she has any questions! Thank you again for the highly praised review.

Great for Used Cars Too

I had not bought a car in over decade and was a little intimidated. Garrett Evans at Heritage Mazda Towson made the process so easy! I told him the car I was looking for, he found it for me, brought it to the dealership and took care of all the details. It was a great experience. Even if you are not looking for a Mazda, it is worth your time checking out used cars through Heritage. I love my new-used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Emily, thank you for the kind words. From Garrett & our entire staff, enjoy your Mazda & happy driving!

Great Experience

I thought I was stopping into the dealership just to casually look at new Mazdas, but Garrett sold me on the 2016 Mazda 6. He was friendly and knowledgeable. At no point did I feel pressured to make my decision. Overall, it was a significantly more enjoyable experience than I thought I would ever have buying a new car at a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Good morning! Heritage Mazda Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Garrett was able to assist you with your new Mazda 6 purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review!