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Heritage Mazda Towson

(1,718 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm Closed
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Prfessional, personable, through.

Top shelf experience. Thanks Gabe, Peter & John (Garrett). Great experience. Thanks too to the folks in the detail shop too. Made the car look "Showroom" perfect. 5 Stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

TIMMAY, thank you for the kind words. From our entire staff, enjoy your new vehicle!

Bo Hudson"s Quality Service

I purchased a new Mazda 6 Sport a day or so ago. Mr. Bo Hudson was my Sales Representative. Bo was extremely professional through the whole process, and I would recommend any serious car buyer to use his expertise. Bo was a very approachable down-to-earth person and a "no pressure" salesman. I felt at ease speaking to him, and he was helpful and answered all of my questions. The whole staff at Heritage Mazda did a great job to help me achieve my financial goal, and I left the Dealership very satisfied. Bo deserves a perfect score for a perfect job, and I feel a five star rating would be appropriate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words, Marcia Ann Davis. From Bo and our entire staff, enjoy your new Mazda 6 Sport!

Easy to work with and no pressure!

I was moving to MD from out of the country and was relying on a rental until I could find something to buy but I needed to buy quickly. Sang and I had been emailing before I moved and he was very helpful in trying to understand my needs. I didn't want to have a long negotiation and Sang came through with a great deal on a new Mazda3. I highly recommend using Heritage and it seems any of their sales people are great to work with. Also, Tony Kim in finance was also excellent and explained everything clearly so I didn't feel like I was lost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, schwarma! Your review is particularly satisfying to us as we take great pride in helping all of our customers with their vehicle needs, regardless of situation. Happy driving!

Good Deal and a Good Time

I bought a new 2016 Cx-5 from Peter Holback, at Heritage Mazda Towson. As it was my first time buying a car, Peter was great at helping me through the process. He was very friendly and understanding of my wants. I received an excellent deal on my car and couldn?t be happier with it. The entire Heritage Mazda staff made me feel like not only a customer but a friend. I encourage anyone interested in a Mazda to visit them, I know I will be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Daniel, thank you for the kind words. We pride ourselves on our abilities to not only help our customers, but also make them feel comfortable with their purchase process. We truly love seeing and are happy that we were able to do so with you. Thanks again & happy driving!

No Pressure Experience

I had an intriguing conversation with Garrett that encouraged us to travel to Towson. We worked with Greg, he provided a pleasant, laid back experience. There was no pressure at anytime to make a purchase or add optional items, everything was thoroughly explained. We left with the car we wanted at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

hoxinsox, we are delighted to hear that Gabe & Greg were about to help you in a manner that was conducive to your liking. Please let us know if you need anything at all. Happy driving!

What a Deal!

I bought a new 2016 Cx-5 from Peter Holdback, at Heritage Mazda Towson. As it was my first time buying a car, Peter was great at helping me through the process. He was very friendly and understanding of my wants. I received an excellent deal on my car and couldn’t be happier with it. The entire Heritage Mazda staff made me feel like not only a customer but a friend. I encourage anyone interested in a Mazda to visit them, I know I will be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

dflinch, it is great to hear that Peter was able to help you into the perfect Mazda! We look forward to seeing you again in the near future! Happy Driving!

Bought a great car at Heritage Mazda Towson

I came into Heritage Mazda looking for a mazda3 5 door. Sang brought me on a test drive and helped me find a perfect car to fit my preferences at a fair price. I highly recommend. -Mark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, middletonman2001! We are glad we were able to help you find your perfect car. Happy driving!

Ask for Bo!

Bo and his team did a great job! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sjc123, thank you for the kind words. Bo will certainly hear of them. Thanks again & happy driving!

Smooth sailing @ Heritage

Ask for Bo when you go! Great service and friendly staff. They went above and beyond to make our experience as pleasant as possible. Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sjc123, thank you for the kind words. Bo will certainly hear of them. Thanks again & happy driving!

Peace of mind!

The team at Heritage Mazda Towson was so helpful and understanding of my financial situation (just bought a home, owed on my car, etc) and were still able to find me a wonderful car within my price range. Gabe Cunningham walked me through everything and even sat with me in the new car to show me how every single button worked (thank goodness!!). Everyone made me feel comfortable without any pressure. They also answered all of my questions through out the process. Gabe was extremely knowledgeable of Mazda and then some! This was a great experience and I won't be going anywhere else in the future!! If you want peace of mind go to Heritage Mazda Towson! Ask for Gabe!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

ashleymeree, thank you for the kind words. It's great news to hear our staff was able ot help you. Enjoy your new Mazda!