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Heritage Mazda Towson

(1,721 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Everyone was extremely helpful and respectful.

Everyone was extremely helpful and respectful. I’m a loyal customer will return when I’m ready for a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Paris made the whole process easy!

Paris made the whole process easy! It was pleasure working with Paris! It was a great experience! Thank you, Paris

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!

Jenna and her team were wonderful to work with.

Jenna and her team were wonderful to work with. She made the process as seamless as possible and herself available at all times. The dealership is quite nice and convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kato, we're happy you found our staff to be supportive during your experience here at Heritage Mazda Towson. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I have had an awesome experience at Mazda of Towson with

I have had an awesome experience at Mazda of Towson with Jenna DiGennaro Bull. She is very knowledgeable about the business and very encouraging. I was nervous and she just calmed my spirits, assuring me that things would be fine. I appreciate her working within my parameters and just being a ray of sunshine 🌞. Now I am leaving with a reliable car that I love and I'm so grateful for this experience! Thanks Jenna I pray that you are blessed beyond measure! Truly Thankful 💖💫💛🤘🏾🙏🏾 Corey Davis you have a rare gem be sure to keep her!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Mazda Heritage in Towson is Very clean, professional,

Mazda Heritage in Towson is Very clean, professional, elegant, high standard dealership. Always a pleasure.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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0 people out of 0 found this review helpful. Did you?
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Dealer response

Hi Laverne, thank you so much for your positive comments about Heritage Mazda Towson! We hope to be of service to you again! Take care!

Shady.

Shady. We called and made an appointment with Frank to look at a specific car. After driving 2 hours, we arrived at the appointed time. Frank was mysteriously busy for an appointment he set so they handed us off to another person. No problem. We test drive the car and it was fine. After we came back from the test drive we were informed of a "problem.". Someone else was there signing paperwork for the car but there was another one for almost $10K more that was available. 1). They knew when we got there that someone else was purchasing the car. 2) Why would you schedule an appointment and not reserve the car at least until 15 minutes after the scheduled time? 3). As a "courtesy" they offered us $500 off the cost of the car that was $10k more expensive 4). Why wouldn't you call to say someone else is buying the car so we didn't make a trip needlessly? If I could give them 0 stars, I would. 1

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Heritage Mazda Towson. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our General Manager, Corey Davis, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Corey directly at corey.davis@mileone.com or 410.427.7908 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon.

The whole team at Heritage Mazda of Towson was fantastic!

The whole team at Heritage Mazda of Towson was fantastic! I can’t thank them enough for their help and the fantastic deal they gave me on my beautiful new CX-30! Thank you all!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi Ben, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

He is a liar and a cheat.

He is a liar and a cheat. He won't tell you to your face that he's screwing you over because he didn't want a scene to be made and other customers would know they shouldn't do business there

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Patrick was a pleasure to conduct business with when

Patrick was a pleasure to conduct business with when purchasing a new CX-5. He approached us in the lot and treated us respectfully and kindly the whole time. Patrick is not a salesman who pushes you or rushes but instead is easy and a pleasure to work with. I would work with him in the future if the opportunity presents itself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. Safe travels!

I had a very good experience in Mazda Heritage Towson

I had a very good experience in Mazda Heritage Towson buying my first car. Everyone was helpful and transparent. Car price was fair and there were no hidden fees. Greg was helpful every step in choosing the right car while Paris made payment arrangements simple and easy. They even accommodated my unusual payment option. All in all, very positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!