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Heritage Mazda Towson

(1,721 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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They have the best customer service reps and I would

They have the best customer service reps and I would recommend anyone there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We had the one of the best buying experiences.

We had the one of the best buying experiences. They are a professional and friendly team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about our team. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Paulette was exceptional….

Paulette was exceptional…. Very knowledgeable and easy to work with. Will use her next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Pamela, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Rudy and team were great!

Rudy and team were great! There was a minor scuff on the bumper and they repainted it for us before we got on the road. Felt very well taken care of and are thankful for Heritage’s service and care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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4 people out of 4 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

I had a great experience purchasing a vehicle from

I had a great experience purchasing a vehicle from Heritage Mazda in Towson. Everyone was very helpful during the process and they are continuing to keep in contact after the purchase to make sure everything is still going well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.
Dealer response

Hi Laura, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Heritage Mazda Towson

I had a great experience purchasing my vehicle.

I had a great experience purchasing my vehicle. They took good care of me . Good work guys !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Patrick took a lot of time with me.

Patrick took a lot of time with me. Test driving cars, being very patient and not pushy. I stayed with Mazda Towson because of Patrick. I ended up getting a deal but Patrick was not there that day, so I ended up working with Karis. Patrick had most of the paperwork done so it made things much easier and faster when I went in to sign papers with Karis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Excellent service and the salesperson Chris was very

Excellent service and the salesperson Chris was very helpful and knowledgeable! Thanks to everyone for their help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. Safe travels!

Incredible One of the best experiences I ever

Incredible One of the best experiences I ever had Rudy, Cory, and Paris were amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
6 people out of 6 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

After reviewing the many reviews and seeing the

After reviewing the many reviews and seeing the continuous praises I’m pleased to confirm that my sales consultant Greg Ellison did not disappoint. The personalized touch and above and beyond service from start to finish made my first car buying process understandable and efficient. Thank you to the Heritage Mazda Towson team and Greg Ellison for taking care of me and welcoming me to the Mazda family! Don’t hesitate to reach out or stop by and let the Heritage Mazda Towson family help you with all your car buying needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Morgan, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!