Reviews
Greg made the whole car-buying process easy and stress
Greg made the whole car-buying process easy and stress free. This is by far the best experience I've ever had purchasing a new vehicle, and most of the credit goes to Greg for being organized, knowledgeable and just plain pleasant to work with. No games or surprises, just honest, good-faith dealings. I left the dealership feeling great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rudy was responsive and a pleasure to work with for our
Rudy was responsive and a pleasure to work with for our seventh car mpurchase from Heritage Mazda Towson. The finance person,, Ben was less than cooperative and I give him a 0 star out of five. I was told by Dave the General Manager, when I called to voice my displeasure about Ben, that he (Dave) wanted to make it right with us and to give him three hours to do so. That was two weeks ago and I’ve yet to hear from the General Manager. The Service Department was outstanding when I brought the car into get a dent removed and I would work with them in a heartbeat. Rudy and Service Department were 10/10, Ben (Finance Guy) 0/10 and Dave the General Manager is a 6/10.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Lamiller, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!
Hello Lamiller, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!
I appreciate the help everyone offered me leasing my car.
I appreciate the help everyone offered me leasing my car. Jenna was very helpful and responsive to my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Hady, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great customer service!
Great customer service! Every one was very nice and helpful. Great selection of vehicles to choose from.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rob, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
Jenna was straightforward, easy to communicate with and
Jenna was straightforward, easy to communicate with and took care of business! Thanks making the process so easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Loved Diego, Paulette, Garbriel, Daniel, Paris-all were
Loved Diego, Paulette, Garbriel, Daniel, Paris-all were very friendly, fun, and helpful-very professional. Best car buying experience I have ever had!! Will definitely recommend and be back when I am ready for a new car again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!
Gary was very friendly and helpful and helped make our
Gary was very friendly and helpful and helped make our car buying experience a great one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Jay, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ralph was the best!
Ralph was the best! He was very knowledgeable on each of the cars I looked at and helped make sure the process ran as smoothly as possible. He was able to work with us to ensure we reached our payment plan goals and made sure we understood everything that was included / excluded.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Having problems with cars and inadequate pricing.
Having problems with cars and inadequate pricing. “M” in Mazda should stand for MORE MONEY. My third Mazda and still not happy but was told I need more money. I need someone to fix this problem or I am going to post on Social Media , with info of the salespeople selling “lemons” just to get a commission check !!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mary. Thank you for taking the time to review Heritage Mazda Towson. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, David Dowd, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact David directly at david.dowd@mileone.com or 410.427.7957 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.
I had a great experience purchasing my new Mazda working
I had a great experience purchasing my new Mazda working with Patrick. He was very friendly and I felt no pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!