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Heritage Mazda Towson

(1,721 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Reviews

(1,721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Jenna is and was so amazing and made this stressful

Jenna is and was so amazing and made this stressful process so much better. I’d definitely recommend her over and over again. She and the staff was absolutely amazing

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Bought a 2023 CX-30 in October 2024 with great service

Bought a 2023 CX-30 in October 2024 with great service from Rudy. Excellent experience. Would highly recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Rust was fantastic!

Rust was fantastic! He had the car ready when I arrived and the process for purchasing was simple and quick.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and quick. Our team is available should you require any extra help.

I was highly impressed with Heritage Mazda and our sales

I was highly impressed with Heritage Mazda and our sales associate, Patrick. He was thoughtful and professional and guided us through every step of the process. Nothing seemed pressured or rushed. Everything was very transparent and clear. I highly recommend him and this dealership to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Great, no hassle car purchase and support of that

Great, no hassle car purchase and support of that purchase by all parties involved. Gabe and his team were awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

My wife and I have bought two cars from Heritage Mazda in

My wife and I have bought two cars from Heritage Mazda in Towson and we have had nothing but positive experiences. The staff are friendly, honest, and knowledgeable. We have never felt pressured to in any way and you know how salespeople can be sometimes. We will buy a vehicle here again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Jason, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ehsan was so great to work with.

Ehsan was so great to work with. The purchase of my CX 30 was fair and he showed me just how everything worked with all the new features. He was very patient and made the stress of buying a new car so easy and did everything possible to make it easy and he is still there for any questions I have. Ben in financing was also great and explained everything out for me regarding the extended warranty and maintenance package. Daniel, Ehsan and Ben were the best and made this experience of buying a car, very pleasant and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Consumer response

I never received a rating from Heritage Mazda for the excellent service I received from your sales men.

Greg made the whole car-buying process easy and stress

Greg made the whole car-buying process easy and stress free. This is by far the best experience I've ever had purchasing a new vehicle, and most of the credit goes to Greg for being organized, knowledgeable and just plain pleasant to work with. No games or surprises, just honest, good-faith dealings. I left the dealership feeling great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Rudy was responsive and a pleasure to work with for our

Rudy was responsive and a pleasure to work with for our seventh car mpurchase from Heritage Mazda Towson. The finance person,, Ben was less than cooperative and I give him a 0 star out of five. I was told by Dave the General Manager, when I called to voice my displeasure about Ben, that he (Dave) wanted to make it right with us and to give him three hours to do so. That was two weeks ago and I’ve yet to hear from the General Manager. The Service Department was outstanding when I brought the car into get a dent removed and I would work with them in a heartbeat. Rudy and Service Department were 10/10, Ben (Finance Guy) 0/10 and Dave the General Manager is a 6/10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Lamiller, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hello Lamiller, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. We hope you continue to choose us for all your automotive needs! Take care!

I appreciate the help everyone offered me leasing my car.

I appreciate the help everyone offered me leasing my car. Jenna was very helpful and responsive to my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Hady, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Towson. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!