Route 46 Mitsubishi

Purchased abused car from them 3 weeks ago that needed 2 minor repairs after showing both my mechanic & autobody the car. Ysreal in Sevice was wonderful. He made the entire process very easy. I'm happy to had dealt with such a nice guy both professional & efficient

I had a horrible experience with this dealer. Just a few days ago (on 08/21/2024) I had to leave my job earlier and lose some money in order to catch a useless appointment with Route 46 Mitsubishi. I went there to buy a used 2021 Honda Passport EX L advertised on Carfax.com for $23,995, but as soon I started talking to them, they added to the price an unwanted and unnecessary warranty for $3,995 and if I wouldn't take their warranty, the price would go up to $26,800. None of this was mentioned in their advertisement on Carfax.com. You learn these things once you step on their front door. After many attempts to remove their warranty, they accepted to lower it down to $1,995. Although I didn't want their warranty, which they were trying to sell it to me by force in order to make some profit from me, I accepted the deal and the total value for the car went up to $29,160+, where I would put $5,000 down payment. However, I couldn't buy the car, because their manager named Omar changed his mind and lied to me that he can't sell the car, because he's losing $4,000 with this deal and I needed to pay those extra dollars for him to reach break even. A total bullsh*t. In the end he said also that he didn't check my credit score, but later I received a notification that my credit score went down because of a hard inquiry. The story with this joke dealer goes on the next day when Omar called me to propose me the same deal as a big favor after talking to his boss, but he increased the total value of the deal by $600 to $29,750. After reading here the reviews of some people, I learned that they did not sell their warranty to some customers. So why they were pushing so much to sell it to me? This is why I asked Omar to be treated fairly with other customers and remove the warranty from the initial deal of $29,160+ and close the deal at $27,160+ , which he refused. It was a complete loss of time, money and energy with this dealer, all because of this guy Omar, who calls himself a manager. Stay away from these scammers. I wish so badly I could give them 0 stars, but 1 star is the minimum.

This is the best dealer in New Jersey hands down my credit score was really really bad and they still were able To get me approved for a car With no money down good interest rate and low monthly payments if you’re looking to get into a new car or a certified vehicle, Mitsubishi in totowa, New Jersey will make your dream a reality Best team around And thank you again

I came and worked with Jose on the Outlander and Raphael got me approved for low payment and zero down

Dealership called me 3x yesterday to make sure I was coming down to see the car. Told me they do not negotiate and that the $16,995 price was firm. Get there, "Oh, the price is the one on the sticker ($24,995) if you are paying cash." Well, I'm not paying $8,000 additional for this car, I replied. "Well you see, that's how we make our money. We get a kickcback from the banks if you finance. If not, you pay the sticker price. But we will waive that since you came all of the way down here." Later, after a test drive. I asked for them to get the paperwork together for final purchase. Reviewing the materials, the $8000 cash surcharge was not there, only to be replaced by a $3995 "Vehicle Inspection Tax (That you PAY tax on in the FINAL total)." What is this Vehicle Inspection Tax?, I asked. "That is for the final inspection we conduct on the vehicle before it leaves the lot, said the sales rep." Is that a common practice among the other dealers on Rte 46?, I asked. "No. It's something that we have come up with for all cars on our lot." Well, I will sign a waiver saying you do not have to inspect the car. So, take off the $3995 Vehicle inspection tax and the sales tax that you added for this tax. "We can't do that," said the sales Rep. "We do this for all vehicles." So, basically you want me to pay an extra $4000, plus tax because I have cash right now and do not wish to finance? "Yes," he said. Well, I am going to dinner to think about this. I will call you later. And, I walked out. This was fraudulent behavior in my opinion and I will be reporting them to the Better Business Bureau and the Attorney General. Caveat Emptor.

I typically don’t write reviews but you always hear the horror stories about dealerships never the good, to say that car shopping in this economy is scary is an understatement!!! Rich Catalano and his team are a gem a diamond if you will. I went car shopping last weekend for my youngest daughter and I was wrecked. Rich and his associate Chris made us feel comfortable and welcomed. I myself with a past working in the dealership business had my guard up but it honestly was the most amazing experience I ever went through, everything was a conversation amongst friends. Rich welcomed us to the RT46 family and I felt it to be true.. They made my child feel welcomed and like her voice and questions were heard. I will forever only work with the Rt 46 group from here on out and recommend them across the board!!!!!!!!!!!! 5 stars doesn’t do this dealership justice even if you aren’t actively looking for a vehicle pass by say hi to rich and Chris look around with an open mind and come join the family. Thank you again guys see you soon, my lease is almost up….

I typically don’t write reviews but you always hear the horror stories about dealerships never the good, to say that car shopping in this economy is scary is an understatement!!! Rich Catalano and his team are a gem a diamond if you will. I went car shopping last weekend for my youngest daughter and I was wrecked. Rich and his associate Chris made us feel comfortable and welcomed. I myself with a past working in the dealership business had my guard up but it honestly was the most amazing experience I ever went through, everything was a conversation amongst friends. Rich welcomed us to the RT46 family and I felt it to be true.. They made my child feel welcomed and like her voice and questions were heard. I will forever only work with the Rt 46 group from here on out and recommend them across the board!!!!!!!!!!!! 5 stars doesn’t do this dealership justice even if you aren’t actively looking for a vehicle pass by say hi to rich and Chris look around with an open mind and come join the family. Thank you again guys see you soon, my lease is almost up….

Came in and worked with Stephanie was able to work with finance and get a great deal

I came in to work with Service on a recall and they were able too get me in and out within 1 hour

I came and got my car serviced and was able to get my maintenance done in a jiffy