Reviews
I came and worked with Jose on the Outlander and Raphael
I came and worked with Jose on the Outlander and Raphael got me approved for low payment and zero down
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sander, congratulations on your new Outlander. We are thrilled to hear that our staff was able to make this happen for you.
Dealership called me 3x yesterday to make sure I was
Dealership called me 3x yesterday to make sure I was coming down to see the car. Told me they do not negotiate and that the $16,995 price was firm. Get there, "Oh, the price is the one on the sticker ($24,995) if you are paying cash." Well, I'm not paying $8,000 additional for this car, I replied. "Well you see, that's how we make our money. We get a kickcback from the banks if you finance. If not, you pay the sticker price. But we will waive that since you came all of the way down here." Later, after a test drive. I asked for them to get the paperwork together for final purchase. Reviewing the materials, the $8000 cash surcharge was not there, only to be replaced by a $3995 "Vehicle Inspection Tax (That you PAY tax on in the FINAL total)." What is this Vehicle Inspection Tax?, I asked. "That is for the final inspection we conduct on the vehicle before it leaves the lot, said the sales rep." Is that a common practice among the other dealers on Rte 46?, I asked. "No. It's something that we have come up with for all cars on our lot." Well, I will sign a waiver saying you do not have to inspect the car. So, take off the $3995 Vehicle inspection tax and the sales tax that you added for this tax. "We can't do that," said the sales Rep. "We do this for all vehicles." So, basically you want me to pay an extra $4000, plus tax because I have cash right now and do not wish to finance? "Yes," he said. Well, I am going to dinner to think about this. I will call you later. And, I walked out. This was fraudulent behavior in my opinion and I will be reporting them to the Better Business Bureau and the Attorney General. Caveat Emptor.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Paul, we sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo
I typically don’t write reviews but you always hear the
I typically don’t write reviews but you always hear the horror stories about dealerships never the good, to say that car shopping in this economy is scary is an understatement!!! Rich Catalano and his team are a gem a diamond if you will. I went car shopping last weekend for my youngest daughter and I was wrecked. Rich and his associate Chris made us feel comfortable and welcomed. I myself with a past working in the dealership business had my guard up but it honestly was the most amazing experience I ever went through, everything was a conversation amongst friends. Rich welcomed us to the RT46 family and I felt it to be true.. They made my child feel welcomed and like her voice and questions were heard. I will forever only work with the Rt 46 group from here on out and recommend them across the board!!!!!!!!!!!! 5 stars doesn’t do this dealership justice even if you aren’t actively looking for a vehicle pass by say hi to rich and Chris look around with an open mind and come join the family. Thank you again guys see you soon, my lease is almost up….
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear that our staff went above and beyond to provide you with a 5-star shopping experience. It was a pleasure serving you as a customer and look forward to seeing you again.
I typically don’t write reviews but you always hear the
I typically don’t write reviews but you always hear the horror stories about dealerships never the good, to say that car shopping in this economy is scary is an understatement!!! Rich Catalano and his team are a gem a diamond if you will. I went car shopping last weekend for my youngest daughter and I was wrecked. Rich and his associate Chris made us feel comfortable and welcomed. I myself with a past working in the dealership business had my guard up but it honestly was the most amazing experience I ever went through, everything was a conversation amongst friends. Rich welcomed us to the RT46 family and I felt it to be true.. They made my child feel welcomed and like her voice and questions were heard. I will forever only work with the Rt 46 group from here on out and recommend them across the board!!!!!!!!!!!! 5 stars doesn’t do this dealership justice even if you aren’t actively looking for a vehicle pass by say hi to rich and Chris look around with an open mind and come join the family. Thank you again guys see you soon, my lease is almost up….
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear that our staff went above and beyond to provide you with a 5-star shopping experience. It was a pleasure serving you as a customer and look forward to seeing you again.
Came in and worked with Stephanie was able to work with
Came in and worked with Stephanie was able to work with finance and get a great deal
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, we're pleased to hear that Stephanie was able to offer you the deal you were seeking. Enjoy your new vehicle.
I came in to work with Service on a recall and they were
I came in to work with Service on a recall and they were able too get me in and out within 1 hour
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!
I came and got my car serviced and was able to get my
I came and got my car serviced and was able to get my maintenance done in a jiffy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Junior. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!
I came too see the Albert in refinancing my car and I was
I came too see the Albert in refinancing my car and I was able to get a better rate I'm happy
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jenson, it is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.
Came and worked with stephanieand she got me the payments
Came and worked with stephanieand she got me the payments I wanted and the car for me and kids
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeremy, thank you so much for the review! We are so glad that you had such a positive experience at our dealership!
Came and got my car serviced quick and efficient would
Came and got my car serviced quick and efficient would recommend too anyone who is looking to get car service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeanette, we are happy to hear that our service team provided you with a 5-star experience and were able to get you back on the road as quickly as possible.