Larson Hyundai

Walked around for 10 minutes trying to find someone to help me. It was like a ghost town. Finally found someone sitting at a desk, not wearing a name badge, and playing on his phone. He was very condescending to me and told me to go elsewhere. Continued playing on his phone.

DO NOT buy a vehicle from Larson Hyundai, or any Hyundai for that matter. We have been dealing with major factory recalls that make the vehicle unsafe to drive from Hyundai for YEARS. This is our third major factory recall. We got an entire engine replaced on Larson Hyundai’s dime after much urging and trying to persuade them to take care of the issue they are responsible for servicing, because THEY ARE THE HYUNDAI DEALERS in our area. And now we are dealing with yet ANOTHER factory recall. The manufacturing company and or dealers of vehicles from this company are OBLIGATED to fix and remedy ALL factory recalls. This isn’t a wear and tear issue. This is a manufacturing error that potentially but the buyers and operators of the vehicles are major risk of harm. Factory recalls must be taken care of by either the company or the dealer (Hyundai or a Hyundai dealer). Larson Hyundai did not want to assume responsibility for a factory recall because the vehicle was purchased previously at another Hyundai dealer. That dealer no longer exists. Should it matter which dealership the car was purchased at? The car has THE NAME “Hyundai”, there is a factory recall that made our HYUNDAI vehicle unsafe to drive. So, who should assume responsibility for fixing the vehicle? Any guesses? HYUNDAI. A rep at Larson Hyundai couldn’t get our vehicle scheduled in until late August — the vehicle is not safe to drive and we have jobs to commute to. In the mean time, Larson Hyundai was unwilling to provide a replacement/rental car while we wait for repairs. They said it was because we did not originally purchase our vehicle from their lot. But does this matter? They ARE THE Hyundai dealership. The other lot no longer exists because Larson Hyundai took over and assumed responsibility for any service requests. Larson Hyundai expects us to risk being in a potentially fatal accident every day for 45 days (soonest they can get us in is 8/25/23). Their solution was for us to call a 1-800 number Hyundai corporate, with no promises that this problem can be resolved. Nope. Not a solution. This dealership has blamed everybody but assuming responsibility for one of THEIR vehicles, putting the customer at risk for potential bodily harm driving in one of THEIR vehicles. The only “100% guarantee” from Larson Hyundai is that they do not care about the lives of their customers. Do not do business with them.

If I can leave less than one star, I would. I am never buying another car from hyundai. My car is under recall, my engine blew up, got it fixed, and there is more factory recalls. I tried getting it in the dealership, but they can’t get me in for another month and they won’t provide a rental (even though it’s not safe to drive right now and it’s under factory recall). The lady at the dealership told me to call corporate. She was nice. However, I tried calling corporate and no one picks up and it’s like you all do not want my business. You provided a rental car when my engine blew up, but now there’s a factory recall all the sudden, you can’t provide a rental car. Absolute crap. Make things right. Hyundai comes across as the stereotypical crony corporation that does not accept responsibility. I cannot work because of it and it’s a hardship on my family. To no fault of my own. My hybrid constantly breaks down and has a ton of factory recalls. I rather buy a @mitsubishimotors than deal with the constant issues. No one should do business with them until they clean this crap up. Wise up, @hyundai !

Great experience provided by Paul H. Will be bringing my friends and family back to do business here!

If you are looking for a vehicle I'd recommend buying new, whatever you do find Joey Coleman. He not only will find the car he won't have you feeling forced.

I bought a gmc from there 4 months ago my main concern while purchasing a vehicle was that it was safe for both of my kids so I found one I thought would be suitable for that. Well while car was running and on park my eldest who’s was old enough turned the car off pulled key out and the car starts to roll backwards things got very scary through it all course they say nothing is wrong with it we put a new battery in your vehicle and check engine light went off but unfortunately if it does come back in you’ll have to go to gmc .As soon as I pick the car up light is still On . 21000 and this is what they put me in and my child gets harmed only 2 good people there who tried to help Rachelle and Joe besides that all the other workers were beyond rude it’s disgusting how they have the nerves to treat customers i wouldn’t suggest Hyundai to a soul on after this incident. They don’t care about customers!

When you head to Larson Hyundai ask for Joey Coleman if anyone can help you its him he was amazing, he was able to get us to the price we wanted and we still had the lifetime warranty

I thought it couldnt get done but Joey Coleman pulled it off. If you want a vehicle and your credit isnt that good even with a trade that has high miles go see Joey at Hyundai

My son and I were looking for a car for the past several weeks. We knew there were shortages in supply as we have been to and were in contact with several dealerships until we got to Larson's Hyundai in S Tacoma Way. First, it was Todd that greeted us at the door. He then introduced us to Paul who went the extra mile to accommodate our needs and find us the car we were looking for. Joseph also came into the picture and explained in detail what was in the contract prior to signing. Overall, I would give this dealership a 5 Star Rating. They showed great teamwork, courtesy, and respect, and they definitely earned our trust.

To be up front, we purchased our Hyundai from another dealership, but we had a flat tire on our brand new vehicle. Larson was the only dealership with the tire in stock, a dealer exclusive. I know its the holidays and service department is extremely busy but it is a simple tire change 20 min max, tire was all ready off the vehicle and brought in to them. We had also purchased the warranty that covered wheels and tires. My wife drvies 50 miles to work with our three children so funning on a donut for more than a day is not something I would suggest for anyone, on top of that 50MPH on I-5 that isnt safe for anyone even the blue hairs that do it standard. So after taking off work bringing the tire in as the service manager requested, she flat refuses to assist in any way, and tells me that my wife was lying and the service department does not handle this. I made a request that they call the and authorize the claim for the warranty so at least the tire was paid for and I would have it mounted and balanced some where else since they are to busy to assist. NOPE not her job either and flat refused, service writers don't handle warranty stuff. The problem is that I am in the insurance industry and have been in vehicle sales. That is absolutely an aspect of her job, and when asking her who does handle that, she doesn't know, because it was her. In short I have never been so absolutely turned off from a brand by one individuals actions. I have been impressed with my wife's vehicle and was looking into a Hyundai for myself, Larson had the vehicle I was looking for but no way I would ever purchase from them, and gives me reservations about a Hyundai in general.