Larson Hyundai

To be up front, we purchased our Hyundai from another dealership, but we had a flat tire on our brand new vehicle. Larson was the only dealership with the tire in stock, a dealer exclusive. I know its the holidays and service department is extremely busy but it is a simple tire change 20 min max, tire was all ready off the vehicle and brought in to them. We had also purchased the warranty that covered wheels and tires. My wife drvies 50 miles to work with our three children so funning on a donut for more than a day is not something I would suggest for anyone, on top of that 50MPH on I-5 that isnt safe for anyone even the blue hairs that do it standard. So after taking off work bringing the tire in as the service manager requested, she flat refuses to assist in any way, and tells me that my wife was lying and the service department does not handle this. I made a request that they call the and authorize the claim for the warranty so at least the tire was paid for and I would have it mounted and balanced some where else since they are to busy to assist. NOPE not her job either and flat refused, service writers don't handle warranty stuff. The problem is that I am in the insurance industry and have been in vehicle sales. That is absolutely an aspect of her job, and when asking her who does handle that, she doesn't know, because it was her. In short I have never been so absolutely turned off from a brand by one individuals actions. I have been impressed with my wife's vehicle and was looking into a Hyundai for myself, Larson had the vehicle I was looking for but no way I would ever purchase from them, and gives me reservations about a Hyundai in general.

Joey Coleman was great to work with. Feel like I’ve known him forever. There was no pressure to buy. He listened to what I wanted, and made it happen. The whole team was great, and I recommend them if your looking to buy a car.

Jay was super helpful or our sale and Daniel in finance made it the easiest car buying process we have ever had. Can’t recommend them enough!

Joey is an amazing guy helped get me into the car I wanted and made sure my needs were met. I recommend them to anyone.

Jay Shin was awesome in helping us find our brand new vehicle!! If you’re looking for someone to help you find your dream car...he’s the one!!

I spent all day dealing with this dealership; I was very up front with them and requested an all inclusive price from them with no fees tacked on at the end - the out the door price. Instead I received a quote, then tried to move forward with the purchase only to have a another 150 Doc fee and 399 for "stuff". Literally they told me it was for other "stuff". I asked the salesman to stop texting me and he just always had to have the last word so he would text "hahaha". Incredible rude and dishonest, so beware!

Bought my 2018 Jeep Wrangler yesterday from them and I am really so happy. From their salesperson Joey to their financial advisor who worked with me to get a very good low rate , my shopping experience was really awesome. Outstanding customer service!

I love my Kona and want to say thank you to Martin Bangcaya for assisting me. Everyone was very nice. Garrett was also very nice in spite of doing the work for two!) ST

Jay shin He was great to work with made it easy would recommend to anyone Very friendly and knows what he’s talking about gets the job done nicely

Eric our sales person offered to show a video of the car of interest for us which was a Hyundai Santa Fe AWD to help us decide if it was what we were looking for before driving down to the dealership. They made our buying experience smooth and went above and beyond to get us in our new car. We have not had our car serviced yet as we just got it so no comments for that yet.