Reviews
clean showroom
Ben explained everything. He was very helpful considering my husbands special handicapped needs. Ben had to go to Rockford to get a car for us.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
I appreciate my salesperson Jim's positive approach of communicating incoming units and his knowledge of new vehicles. The staff worked well together.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Luis. We look forward to seeing you again in the future! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Purchasing an auto without pressure.
Scott was very helpful and made the purchasing process of this vehicle much nicer than the several autos purchased in the past. I would definitely prefer to buy the next auto from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great place to do business in automotive needs.
Always good spirit Family friendly,accommodating But my first Kia there and we’re on our second no regrets thank you Gerald Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Gerald Kia
Fast service and expert repairs. They even provide a 2 way shuttle service which is great. In and out on a Saturday with routine maintenance nd a small repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Buying a car out of state
Gina went out of her way to give me information about the vehicle I was interested in and responded very quickly to my questions. I thought buying a car out of state was going to be a headache but thanks to her and her team, it has been great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Wonderful experience
I first met Gina in 2020 when we started looking at the option of upgrading our vehicle. She was never pushy when we told her we couldn't afford what we wanted and after coming back to her almost a year later, she listening and took a lot of notes and was a pleasure to work with. She found us a vehicle that we love. Everyone we came in contact with was always friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience, Caitlin! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
New car purchase
Jim was great. From placing the order, to giving me periodic updates, he was fantastic. He made the stress of buying(ordering) a vehicle go away and my best experience yet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you taking the time to leave us this perfect star rating, Eric! Our team will look forward to working with you again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service dept.
great service-kept me informed.Also didn't try to sell me unnecessary things They showed me what had been done previously on my car and what was needed in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Easy Communication, Friendly Staff
Pleasant customer service, willing to answer questions . Pricing and appointment time estimates more accurate. No last minute surprise charges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com