Reviews
Honest and hard-working
Jeremy was honest about it being his first day. He still worked his but off to make sure my maintenance was taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much Jon! Jeremy is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Dealership! Highly recommend!
Absolutely exceptional customer service! Gina Esposito was friendly and knowledgeable and found us the car we were looking for! The GM Chuck Settles was a wonderful help as well and great to work with! Excellent car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Gerald Kia of North Aurora and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The service provided to us was courteous, knowledgeable,...
The service provided to us was courteous, knowledgeable, and attentive. Adil in particular was very nice and able to answer all of our questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great prices and service
I purchased four new tires from your North Aurora location. While it was a great price, the reason I purchased them there was the outstanding service I have always received from John and his crew.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Wonderful experience
Everyone we dealt from the salesperson to the finance person, was super friendly. Answered all of our questions. We didn't bring our kids, but they had a play area for kids, which is wonderful to keep they entertained.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Wonderful Service Personnel
The check in process was easy and the service personnel were friendly and seemed to enjoy their jobs. I would recommend this location when looking for a new car or needing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My salesman Adil, is the best! He was knowledgeable about...
My salesman Adil, is the best! He was knowledgeable about EVERY aspect of my Kia Forte. I was blown away with his ability to not only show every inch of detail about my car, but also connect on a personal caring level. Even reached out to me a couple days after I bought my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia k5
I liked that my service did not take a long time and was reliable. The services were not accurately priced
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great rating, Makayla. We're pleased that everything went well for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
My appointment was on time, the facility is customer friendly. All my service requirements were met and I was out of the service department on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Repair service
John was so helpful. He showed me what was wrong with my car and did a thorough inspection of the car. When I came to pick it up, he showed me exactly how to check the oil as my car might be using oil. He was kind and very helpful and worked me in to a very busy schedule. I really appreciate John and your dealership and although I live 65 miles away, for important issues, I will probably come to your dealership for repair
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cathy and thank you for your kind words. We are very happy to hear that John was so helpful and attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com