Reviews
Fantastic Service
Working with knowledgeable sales team that was able to help me get the vehicle I needed even when stock has been at an all-time low.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great place to visit and do business
Easy to work with team and Jim is very nice. Good pricing and great service. Would recommend them for a used car purchase in the area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Glenn's experience
The staff in the service department was friendly and efficient. The work done was explained in detail. The work done was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service from start to finish! Gina was so...
Excellent service from start to finish! Gina was so knowledgeable, friendly, professional and kept us updated on the status of our car arrival date. She even went out of her way to put a red bow on the hood of the car when we picked it up as she knew that was something I was excited about since this was the first time we have ever purchased a brand new car. Highly recommend Gina and Gerald kia!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
D. Dunlap - 2022 Kia Seltos
My salesman, Kevin Pullen, was friendly and willing to do what it took to make the deal right. Anyone that I encountered at the dealership was also friendly. The process of purchasing my new car was stress free.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Deborah. We really appreciate you leaving us your input. We are very pleased to hear that Kevincould make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new 2022 Kia Seltos. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, super helpful!
There was no pressure to make a purchase and when Adil was showing me vehicles he was very knowledgeable and made sure I understood what everything in the car did. After I bought my vehicle he made sure to help me customize the settings in the vehicle before I drove away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Haley and thank you for your kind words. We are very happy to hear that Adil was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Excellent customer service. I instantly got along with the salesman people and gave a good explanation throughout the buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josue, Gerald Kia of North Aurora would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department
The service department was extremely efficient. I had a text immediately with what needed to be done and the cost. I loved this. They are always great quick and do what they say they are going to do. Great service department
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
My first Gerald Kia, can't wait to get another!
Very pleased with my purchase. I had to order the model Telluride I wanted; Martin kept me updated and informed throughout the entire process. Well worth the wait!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Gerald Kia of North Aurora and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very pleased with my purchase. Had to order the model...
Very pleased with my purchase. Had to order the model Telluride I wanted, Martin kept me updated and informed throughout the entire process. Look for Martin when you go to buy your Kia!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com