Reviews
Well Done!
Prompt, cordial service, car well taken care of. The car was worked on and ready before the estimated time. Clean facilities with complimentary car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
The staff was helpful and flexible . The young man I...
The staff was helpful and flexible . The young man I worked with was down to earth and listened to my needs .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tires not needed after all
The honesty and not feeling like I was being taken. Employees are doing their best short-staffed. It was a good visit.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Most unprofessional dealership I’ve ever been to. I’ve...
Most unprofessional dealership I’ve ever been to. I’ve never had to jump through so many hoops just to get a car. I shouldn’t have to contact the salesman MYSELF after being told he’d call me the next day. After giving me the okay for the car. I also shouldn’t have to ask FOUR times what the interest rate on the car is. He couldn’t even give me a straight answer. AND THEN HE CHARGED MY CARD. Without giving me an answer still.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
It’s already been taken care of elsewhere. Got the EXACT same car for a monthly payment of $200 less than what you guys were trying to charge me AND I only put down $2000 like I wanted to. Whereas, you guys told me I needed $3000 and it was $603 a month. Not only that, but I had to wait to get the car until I was refunded what Martin charged me WITHOUT TELLING ME.
very good experience, Gina was very helpful and she work...
very good experience, Gina was very helpful and she work very hard to help us get the best deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Service
Everyone in the service department was very friendly and knowledgeable. This was a great experience. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Gerald Kia of North Aurora and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Process was very quick and my salesperson, Oscar, was...
Process was very quick and my salesperson, Oscar, was amazing and very helpful! Much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
No problems service rep. did a great job of explaining everything and letting me know how long it would take.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service and clean facilities.
Fast and prompted service , I was told an hour wait and it was maybe an gt or less. And helper was very nice and very polite.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
Wonderful service department . Very accommodating and pleasant. Your service manager,John gave me a warm welcome. I drive from Westmont,Il just for your service department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com