Reviews
Aaron was great.
Aaron was great. He helped me activate a few items that I was unable to find and work myself
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help! Please let us know if you have any other questions. We hope to work with you again!
You all always to a GREAT JOB with my car and I will
You all always to a GREAT JOB with my car and I will continue to bring my car there to have it serviced
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help keep you running smoothly! Thank you for making us your service home- we look forward to working with you again.
Super nice people, gave me a wonderful greeting first
Super nice people, gave me a wonderful greeting first thing in the morning, and they were done with my oil change and washed my car really quick! It was great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road with the service you need! Please let us know if there's anything else we can do to assist.
Everybody was very helpful and knowledgeable about my car
Everybody was very helpful and knowledgeable about my car issue. The service experience was good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help- please let us know if there's anything else we can do to assist!
Clay was such a helpful member of your team.
Clay was such a helpful member of your team. He answered all questions with extremely knowledgeable information and took care of me across the board. I would recommend this team to anyone!! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending us! It's our pleasure to help. We hope to see you again!
Always very accommodating and extremely professional in
Always very accommodating and extremely professional in their work. Would recommend them to anyone. Very happy with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making us your service home! We value your loyalty, and look forward to seeing you again.
Sales person Logan was fantastic and very helpful
Sales person Logan was fantastic and very helpful explaining all of the console controls and programming
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to help! Thank you for choosing to work with us. We hope you are enjoying your new car!
Cochran service is exceptional.
Cochran service is exceptional. My rep, Tyler, was informative and courteous. I have never been disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your great experience with us! We value your loyalty, and look forward to serving you again.
Had to call multiple times to schedule service.
Had to call multiple times to schedule service. Customer service rep rudely told me she tried calling me. She used a number from 10 years ago and never tried the number I left with the scheduling team. Finally has service scheduled for my product recall and asked them to look at my AC. they said it would be $220 if the Freon needed to be replaced. They ran a diagnostic test without my knowledge then charged me $255 for a test I never approved. Then quoted me $3500 to fix the AC.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing your experience to our attention- we are sorry to hear that it did not meet our standards for excellence. We'd like to know more information so that we can better investigate and address internally. Please email us with contact information and details about your date of visit at feedback@cochran.com so that our customer care team can inform the appropriate management parties. We hope for an opportunity to better serve you in the future.
Great service especially from my technician, Dann
Great service especially from my technician, Dann Rothwell! Our service manager is also great ! 🙂🙂Happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! Please let us know if there's anything else we can do to assist. We hope to see you again!