Tuttle Click Chrysler Jeep Dodge RAM

Did not get authorization from me for estimate of repair work. Said I had a dead battery even though I had just charged the battery the week before. Had no record of the fact that I purchased the batery (actually 2 batteries) at that same dealership 2.5 years ago. Charged me $110 just to tell me that the windshield washer was not working due to the multifunction switch in the steering column. They wanted $495 just for the switch and another $200 to install the switch. I think I'll live without the washer spray. Charged me $556 just to replace the starter motor. Are you kidding me?????

I am not easily pleased when it comes to car dealers. I have had the typical bad experiences in the past--dealers lying to me, trying to sneak things into my contract, "losing" my keys until I would agree to buy a car, etc. Usually, my experience is so bad just *buying* the car, I never return for any reason, not even an oil change. I have been most pleasantly surprised with Tustin Chrysler Jeep Dodge. From the moment I walked in, everything was professional. I set up the deal through carsdirect.com, so did not have to negotiate pricing (thankfully). Kevin had my car ready and waiting, my papers drawn up, everything was handled efficiently and without pressure. A month or so later, the dealer conducted a new owner's orientation, which is, of course, to get you hooked into servicing your car there. They give you free oil change coupons and dinner, so it was nice. But I did learn that in many instances, servicing my car there would be similar or very little higher than the local mechanic, so why not have a real Chrysler tech service my new car? The exception appears to be brake jobs, they are significantly higher for this job. Today, I used my free oil change coupon--my car was done in less than an hour, as promised, and they did not try to upsell me on other stuff the way Jiffy Lube does every time I have been there. Of course, my car is new :) Anyway, I recommend this dealer--they have been a pleasant surprise in an industry of shady operators.