Reviews
BIG LACK OF COMMUNICATION.
BIG LACK OF COMMUNICATION. WILL TACK ON ADDITIONAL WARRANTIES & SERVICES PRIOR TO ASKING AND MAKE IT SEEM LIKE THEY ARE BEING OFFERED AS A CUSTOMER COURTESY RATHER THAN SOLD. GAVE ME 3/4s OF A FULL TANK OF GAS THAT I WAS PROMISED. NOT EVEN GOING TO GET INTO THE “DETAIL” THEY DID PRIOR TO HANDING ME THE KEYS. SENT OUT NUMEROUS EMAILS TEXTS AND CALLS AND I HAVE NOT RECEIVED A FOLLOW UP TO MY ISSUES & CONCERNS. SAVE YOURSELFS THE HEADACHES & TAKE YOUR BUSINESS SOME PLACE ELSE!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Judy P
Blake was a great advisor. He was courteous and got us through the process of maintenance as quickly as he could.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Judith, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. We're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
I take my 2015 Mini Cooper S for regular service at the
I take my 2015 Mini Cooper S for regular service at the Stevens Creek location. Staff is always very friendly and the waiting area comfortable. This trip was for battery replacement, multi-point inspection, and oil change. The service was completed faster than I had anticipated.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Mini Cooper
The salesman was amazing he answered every question. The finance was not a good experience. Very long process because of the lack of communication.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dani, thank you for taking the time to share your feedback with us. We're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4608. We hope to hear from you.
Repair service
Robert was thorough in his breakdown of repairs and cost. He kept me informed throughout the process. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Noe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I did majority of my purchese with Kyle.
I did majority of my purchese with Kyle. He went above and beyond with service. There was a lot of setbacks during the purchase but he helped with the process greatly. He had great communication from the start up to the final purchese.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
So far so good
The staff are very efficient The service were good After repairing my car they offer free car wash service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Miajie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Adrian Fields was my customer representative he was very
Adrian Fields was my customer representative he was very knowledgeable and professional I was very pleased with how he handled my mini maintenance and fixed my car to pass smog
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Chris, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Staff was very friendly and easy to work with.
Staff was very friendly and easy to work with. The no haggle pricing on used car made buying it easy. Dealer offered to fix a dent on passenger side of car, and they kept their word and fixed in less than a week after I dropped off the car. On the down side, one key fob needed a battery and the other was dead. This was not corrected when I brought in the car for repair. And I waited close to three hours to sign papers. Overall, I recommend Mini of Stevens Creek.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI of Stevens Creek has the best services for both
MINI of Stevens Creek has the best services for both purchasing and maintenance. Blake is nice and very professional!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Xiaojia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!