Reviews
Service and warranty work
My experience was very positive. I?ve had my car serviced at this location many times so I knew what to expect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paula, thank you for taking the time to let us know how we did. We hope you have a great day!
Jason Skeen - Mini of Stevens Creek Experience
Very clear area with helpful associates. Questions were answered quickly and accurately. Good follow up on incoming vehicles and availability timing. Greg was engaged at the appropriate cadence to keep us informed and ensure that we maximize our value of the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello William! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Service
Simon is a great advisor, very professional, and a very detailed person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Tom, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Service
I always feel welcomed when I come to Mini of Stevens Creek. The service and care is beyond expected. Pedro is my sales person and Roberto is my service person!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchase
Professional services provided by sales and financial department.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Our service advisor Simon is very kind and he helps us a
Our service advisor Simon is very kind and he helps us a lot. The facility is clean and the service is efficient. Will definitly recommend this Dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of MINI of Stevens Creek and we hope to be of service again in the future.
Mini Service
Customer service and repairs were great. However, there were no porters to greet me when I dropped of the car and there was no ride available for me to pick up my car when it was complete. I had to pay for an Uber ride out of my pocket. I have 2 Mini Coopers that I alway service at Steven's Creek Mini for all needs and this is the first time there as no shuttle for ride available and I had to pay for the ride back to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ralph, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mini Cooper
Great service, quick, and had me on the road in no time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tammy, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Need for honesty and integrity
I came for a multipoint inspection but impulsively had a diagnostic done due to engine check light. I got a list of 3 suggested repairs. The most expensive one (oil filter housing gasket) w/c I was told would cost more problem if not done soon was not existent per a friend?s mechanic told me. My tire when I got home showed a flat warning because only 1 tire was at 38 while the other 3 were at 33. I thought at least they were checked during this visit. Worst, I was shocked to hear that my repair cost (already outrageous) & discount would be dependent on how wonderful I respond in the survey.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alicia, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to turn your experience around. Please reach out to us at (408) 641-4608 at your earliest convenience to discuss how we can turn this experience into a positive one.
SarahR
The service team went above and beyond to assist in a warranty repair and provided a great loaner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sarah, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.