Reviews
Great Mini Customer Service Experience
Visited Mini of Stevens Creek last week for first time as I bought a used Clubman and had it serviced while checking on accessories. The service was simply incredible. Service and parts staff were courteous, super helpful, and prompt in every manner. I'm only giving 4/5 stars for facilities because other Mini dealers have a larger showroom area for store for Mini gear.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Experience
I had a great time working with Marco. I really felt at ease purchasing a Mini with him. He had a lot of patience as I asked a long list of questions. He always answered with a smile. The way he handled all the communication, and expressions was very honest and kind. The dealer was not pushy unlike my experience with others. Although I had a small mis-happen, since I bought a certified used car, it was handled quite professionally. Highly recommended
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Great experience. Great service. Process was very smooth and organized which made things simpler.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stevens Creek Mini is #1
Ricky Martin is attentive, knowledgable and personable. When I arrived at the dealership I was greeted immediately. I requested a Spanish speaking sales person and my request was accommodated. In less than 3 hours I walked out with a new mini, and it was delivered to my home! I would like to thank Ricky for making the purchase of my new mini one of the most effortless transactions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great experience purchasing my first car
My experience purchasing my MINI was really quite wonderful! Ricky was great. In fact, that was my first experience buying a car, and I was nervous about making such a big purchase. Ricky's presence calmed my nerves and I felt totally comfortable. Ricky was pleasant, knowledgable, and took care of us the entire time we were there. I had a great time chatting with him, as did my parents. I love my new car and I would 100% recommend anyone in interested in purchasing a MINI to go to your facility and request Ricky.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Fantastic services
Everyone that works at the Stevens Creek dealership is very friendly and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Experience
Great buying experience of used Acura TL. Sales person Larry was a great help. He helped us understand the process and provided all the necessary help to make the purchase smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great leasing experience
Leased a new countryman from these guys. Easy, painless and very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Friendly sales people
I happened upon an Autonation website, and entered the car I was interested in and it came up at the price I liked. It was at Mini of Stevens Creek, I checked out the pictures and it looked pretty decent. I'm glad I was able to reserve it until I could get off work and run to Santa Clara. After seeing the car, I couldn't believe the fantastic shape it was in. It pretty much looked brand new, inside and out. They had detailed it out and filled the gas tank too! The sales people were very nice and friendly without being pushy or overbearing. They answered all my questions to my satisfaction, The last place I wanted to go to, to buy a car was a Dealer, but I was pleasantly surprised. Mini of Stevens Creek will be the first place I'll go for my next car. My Brother-in Law who was with me was very impressed as well with the way they take care of you. He said he'll look to them for his next car. I love my car and I'm glad they had it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ideal Car-Buying Experience
I'd been in the market for several months. The dealer reached out to me to follow-up. They had a car on-hand very close to my request. I showed up at 10am Sunday and walked out at noon with a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.