Reviews
My dealership of choice closest to Burlingame, CA
Though I bought my MINI in Cincinnati, it currently "lives" in CA, so I service it at Stevens Creek, and they are great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Katie, we are happy you had a pleasant experience at our dealership. Thanks again for the great review of MINI of Stevens Creek!
Straightforward, fair business transaction.
Jeff and Robert made my MINI buying experience at MINI of Stevens Creek a very positive one. I am very pleased with my MINI Cooper Convertible and I was very pleased with the entire sales process. I felt like it was streamlined, straightforward and fair. I like their no-haggle, reasonable price for pre-owned cars, and I love the MINI Next Certification. Specifically, Jeff Mazzella was extremely professional, patient and knowledgable. All in all, a very pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
General Manager, Ryan Nelson, and Paul Rubert
General Manager Ryan Nelson and his top-shelf employee Paul Rubert have left a long-lasting good impression that will bring me back to Steven's Creek MINI. Ryan showed integrity and professionalism that is uncommon, and Paul polished off the finely-tuned customer service delivery that matched the best I've experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing experience buying a new car
Amazing experience with both Ricky and Robert. I would definitely recommend stopping by here the next time you are looking to buy a car. I walked in "just for fun" and left (a day later) with a new car that I love. None of the salespeople were pushy; they let me try as many cars as I liked and ran through their entire inventory to find just the perfect vehicle. In the end, I became a Mini convert and because of the wonderful experience had here, my mom is getting a Mini as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A great team and a fun place to buy a car
I came out with the mini of my dreams which was already in a giant parking lot. What fun to go around and choose the right vehicle, or I could have built one myself. I was serviced by Mariah, who was very helpful and answered all my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A great home for the mighty Mini!
It could not be any friendlier than it is. Everyone is always so nice and fun to chat with. .The place itself is very clean and cheerful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your recommendation of our location and we hope to be of service again in the future.
Nice employees / Nice customer service
I just bought a car from Mini of Stevens Creek; I'm very pleased with the service and the employees here. The employees are very dedicated and enthusiastic in showing me around, and listen to my concerns as my feedback, and not to mention that they are willing to work with me for the deal that fits to my situation. I would recommend Mini of Stevens Creek to friends, relatives or people I know that are looking for cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great service
My husband and I were shopping for a used Mini and were helped immediately when we walked into the dealership. No pressure was put on us to buy a car or to pick a certain one on the lot. We were comfortable the entire time from test driving to sitting in the finance office. This was by far the best car buying experience we've had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Great Buying Experience
The staff at MINI of Steven Creek are amazing. They made the whole process of ordering a custom MINI seamless. The level of communication was outstanding, as I would receive updates for all stages of the build of my new car. They were also fair on valuing my trade in, making the process even easier for me. I would definitely recommend them again to any family or friends I have. I worked with Jeff, and he was knowledgeable and extremely helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast and super fun experience!
Our salesman Scott was very nice and informative with our purchase of a Mini 4 door from Mini of Stevens Creek. We definitely would recommend this dealership to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase