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Hendrick Kia of Cary

(682 reviews)
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Troy Smith was outstanding.

Troy Smith was outstanding. Car was prepped on time and perfect. Timely purchase process. Will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Cj’s Stinger, thanks for your praise and kind comments about our team!

Mitch Myers and Rich Sossi were great to work with.

Mitch Myers and Rich Sossi were great to work with. Easy communicating and great overall experience here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

William, we're glad you had such a wonderful experience with us!

I worked with Jon Choi and the he was most accommodating.

I worked with Jon Choi and the he was most accommodating. It was a multiple day process and he was available to chat via text or call whenever I needed assistance. He was most helpful throughout the entire process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Drew, we're glad you had such a wonderful experience with us!

I worked with Jon Choi and the he was most accommodating.

I worked with Jon Choi and the he was most accommodating. It was a multiple day process and he was available to chat via text or call whenever I needed assistance. He was most helpful throughout the entire process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Drew, your wonderful feedback and rating mean a lot to us!

Our recent purchase from Hendrick Kia of Cary has been a

Our recent purchase from Hendrick Kia of Cary has been a very positive and hassle-free experience!! Arthur and Ivy are the one-two punch of stellar customer service. Likewise, Josh made the paperwork process super quick and easy. Thank you, Josh, Arthur and Ivy! Gold stars all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dw, we're glad you had such a wonderful experience with us!

Great experience and timely service with very limited on

Great experience and timely service with very limited on the wait. Great and friendly staff and overall pleased with services and cost of what we had done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Clamm, we're glad you had such a wonderful experience with us!

I was looking to purchase a new car and ended up

I was looking to purchase a new car and ended up communicating with several salespeople from several dealers in my area. In the end I decided not to purchase a car and stay with the car I have, but Todd Adams at Hendrick was the most helpful by far. I will remember Todd & Hendrick when I do take the plunge on a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Marc, we are glad we could help!

Kaitlin and the crew in service took exceptional care of

Kaitlin and the crew in service took exceptional care of me. Gave my car back fully detailed. Kudos to the service dept, and especially to Kaitlin for such personal attention / care to what I need. Thank u!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chris, we're so glad that we were able to go above and beyond your expectations!

Mr. Troy is an outstanding salesman. Very professional,

Mr. Troy is an outstanding salesman. Very professional, made me feel very comfortable in buying my first vehicle and gave me good input on the different options that were available. When you go to Hendrick Kia of Cary, make sure to see Mr. Troy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Brandonleavitt1996, we're happy you found our staff to be so supportive during your experience here at Hendrick Kia of Cary. We do hope we can be of assistance in the future. Take care!

Rich Sossi took many extra steps to ensure I was informed

Rich Sossi took many extra steps to ensure I was informed and making the best auto and financial decisions n this sales transaction. He marshaled the team at Hendrick masterfully to satisfy me and did it quickly and painlessly. Great buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim, we're glad you had such a wonderful experience with us!