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Pepe Cadillac

(1,091 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service and Staff

The man who took my car was very helpful and friendly. He was fair-skinned, wore a red sports cap and a red shirt. Everyone was helpful and friendly. I always feel comfortable at this dealership. Also, I enjoy the complimentary snacks and beverages :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

The staff is welcoming. Jasson was my service advisor. Excellent service. Love the complimentary car wash. I would bring my car for service any time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience

I went into Pepe Cadillac to get new rims and tires on my vehicle. Within 2 days I was driving away with my brand new hand painted rims and tires. My experience was a 15/10. Ron Jim and Jason were fantastic as always. Pepe Cadillac is my number 1 place!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchasing a new vehicle

Frank was very patient during the process of me leasing a new car. My grandmother was with me and couldn’t be more happy with the service. Ty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Good!

Sam and Clive were great as usual. Car returned clean. Took one day too long. Still have slow shift. What is 3 time problem? Thanks Carl Boe

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quality Cadillac Service

Pepe Cadillac provides prompt, quality service. The service centered quickly diagnosed the issue, ordered the parts and scheduled the repair. My next car will be another Cadillac for the great service that I know follows the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Peter, thank you so much for sharing your experience with Pepe Cadillac and Sam. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We look forward to working with you again in the near future!

Pepe Cadillac, Great service. Reggie G.

I purchased a 2011 Cadillac Escalade from Pepe Cadillac. The service was great. Corey Jones was very helpful with making sure the deal went through. John Gerardi was very helpful from the beginning to end. John explained to me what every button in the Escalade was for and then after a long day he stayed back to set up OnStar. The staff there were excellent. Pepe needed to make some minor repairs to the Escalade and therefore had to lend me a loaner. Lynn Bartolini was great with explaining the process and making sure the pick up and return with the loaner went smoothly. Jason Liriano in service, updated me consistently until my vehicle was ready for pick up. Patricia (Patty) Coviello treated my kids so well that when it was time to leave they wanted to stay. PepeCadillac tipped the scale when the hired a Saint (Patty). Dealerships are usually boring and dreadful so having fun and not wanting to leave is uncommon. Having experienced, what I've experienced at Pepe Cadillac, i would recommend Purchasing a vehicle from this dealership. Thank you; John Gerardi, Patricia (Patty) Coviello, Lynn Bartolini , Jason Liriano and Corey Jones.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Happy Customer

My husband and I were extremely satisfied and impressed with the service we received at Pepe Cadillac. Everyone from the front desk to the dealer we worked with were attentive and kind- namely, David Persaud. He was very informative, learned and thorough in helping us to choose the right vehicle and lease/finance options available to us with patience and professionalism. We completed our transaction with joy and ease and are very happy with our choice. I would be glad to recommend any of my family and friends to both Pepe Cadillac and their staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great

Kenny and Robinson are the best love these guys helped me all the way very courteous and professional really answered all my questions and help me all the way through very satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome

Harold mota took care of buisness just the way i like it!! made a deal and took home vehicle same day. He is awesome and knowledgeable!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.