Reviews
XT5 Czumak Family
Very good service, excellent help. Really went above and beyond to get us the perfect car. Will definitely come back and recommend to other friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ro Davis- excellent salesperson!
Excellent experience... we got a good deal on our new Caddy! Ro Davis was very professional, and worked out favorable deal for us! thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience with Pepe Cadillac and Ro. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Cadillac. Ro and the team will be thrilled to hear your feedback!
Inspection
Excellent, fast service. I was in and out in about 40 minutes for a NY state inspection. The service department explained everything clearly and were very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Everyone at this dealership, particularly in the service department goes above and beyond to meet all of their customers needs. I wouldn't leave my car in the hands of no other service department. My car was returned to me totally clean and in a timely manner. The service reps particularly Sam keeps you updated and advised every step of the way. Thumbs up-Great Job. Gooo Ronny!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Collin, we would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Pepe Cadillac with only the best there is to offer. It’s so nice to hear that Ron and our service team helped to make your experience such a positive one.
Great service
Sam's professionalism in combination with a little friendly rivalry sports talk is what I enjoyed during my second Pepe Service Experience. Though I did not interact in depth with any other staff last Saturday, their courtesy and Pepe professionalism was noticeable.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience at Pepe Cadillac! It is so nice to hear that Sam provided you with the excellent experience we strive to provide to all our customers. We look forward to working with you again in the near future!
XT5 cadillac
I had an excellent experience leasing a new XT5 from Pepe Cadillac in White Plains. Jim Romer the sales manager and David Persaud my sales executive, were both pleasant to deal with and had great follow up. Robinson in finance was also a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kelsey, hearing that you had an excellent experience is the best thing we could hope for! We are thrilled to hear that David, Jim and Robinson helped to make your experience so pleasant. Your recommendation means a lot to us. Thank you for choosing Pepe Cadillac, we wish you many happy miles in your new XT5. We look forward to serving you for many years to come!
These guys are like family
My car is like my child and Pepe sales and service reps are like my extended family helping me care for her. They are my protectors.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review!! We are so glad to have you apart of the Pepe Cadillac family! We will be here the next time your vehicle is due for service and please come visit us anytime!
Expert salesman and smooth experience
John helped me with the sale. He offered to let me test drive the car despite that numerous other cars had to be moved to allow mine to get out. I told John my expectations and price constraints and he made it happen without a hassle. Overall extremely professional and pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Cadillac! Thank you for taking the time to write about your experience. It is wonderful to hear that John and Robinson were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!
Helped me in a pinch
Came in late in the day with an emergency brake service error problem. They took me right away and checked it out. I was in and out in no time and back on the road. Very happy with their attitude as I was an out of state Cadillac owner and couldn't get to my home dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience at Pepe Cadillac! It is so great to hear that Jasson and Frank helped to make your service visit quick and easy. Please come visit us again soon!
customer service
The crew is very helpful and caring. they provide a comfortable environment and make sure you are taking care of in a reasonable time frame
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this positive review about our dealership! We couldn't be happier to hear that you had such a wonderful service visit at Pepe Cadillac. Please come visit us again soon!