Reviews
Service visit.
Just went in for an oil change, coolant service and a NYS inspection. Also had a bent rim from a pothole. Sam told me about a rim repair deal that was going on at that time which I took advantage of. My car was in and out in good time and returned washed. I made the appointment for the wheel repair at a later time. As always an excellent service experience. Sam and the staff at Pepe know how to treat a Cadillac customer. Look forward to future business with them and I have referred friends there also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Sam. We will be sharing your feedback amongst our team. We are very grateful for your business and recommendations. We look forward to serving you for many years to come!
Exceeded my expectations!
We were very pleased with our experience at Pepe Cadillac thanks to David Persaud. We felt he listened to our needs and responded accordingly. We are thrilled with our new vehicle and know that we are in good hands for service and assistance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Cadillac! Thank you for taking the time to write about your experience. It is wonderful to hear that David was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Excellent quality of service in a timely manner
I was very happy with the overall experience of taking my car to be serviced at Pepe Cadillac. The issue was fixed very quickly, the service adviser kept me informed about the repair and the car was returned very clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robert, thank you for taking the time to share your recent service experience at our dealership. It is so great to hear that you had an excellent experience working with Michelle and Sam. We look forward to working together again!
Lease
Courteous, professional and knowledgeable both sales representative and manager. Went far and above expectations. I was told car would be ready at 4:00 PM and it was ready and shined wonderfully.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this excellent review! We are thrilled to hear that you had such a great experience working with our team at Pepe Cadillac. We look forward to working together in again soon!
EFFICIENT.
SERVICE IS EXCELLANT AND STAFF ACCOMMODATES YOUR NEEDS. CUSTOMER'S WAITING AREA IS VERY CLEAN WITH REFRESHMENTS VERY MUCH APPRECIATED. I ALSO LIKE THAT THE VEHICLE IS HAND WASHED UPON COMPLETION.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
On behalf us all of us at Pepe Cadillac, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our team. We will be sharing your feedback amongst our team. Please come visit us again soon!
Service Visit 4-25-2018
This was my 1st service visit (oil change only). Made an appointment for 9am. Arrived at 8:55am. Service Advisor Jason Liriano was not able to see me until 9:30am. He was the only Service Advisor at the time. Very disappointing for my 1st service experience. Additionally, I discussed an issue regarding a spare tire. The Service Advisor Jason told me he'd have Salesman John Gerardi contact me. A week has gone by with no follow-up.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. I have personally tried to contact you serveral times via phone and email. Your satisfaction is very important to us. Please contact me directly at: 914 949 4300 RBald@PepeCadillac.com I look forward to hearing from you so we can address your concerns. Sincerely, Ron Bald
Thank you for the feedback. I have personally tried to contact you serveral times via phone and email. Your satisfaction is very important to us. Please contact me directly at: 914 949 4300 RBald@PepeCadillac.com I look forward to hearing from you so we can address your concerns. Sincerely, Ron Bald
Sam is the best
Great experience. Always courteous. Came in for state inspection and Sam, service advisor, saw that I was due for oil change and tire rotation and took care of those items so I wouldn't have to make a second appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for taking the time to share your experience with us. We couldn't be happier to hear that Sam helped to make your experience so outstanding. We hope to see you again in the near future!
The most outstanding dealership .
Pepe Cadillac brings a level of professionalism and outstanding customer care I’ve ever had the pleasure of experiencing . They work hard to please their customers and answer any questions. I am not surprised that many feel like they’ve inherited a new family when they purchase an auto from Pepe. They treat everyone right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Cadillac! Thank you for taking the time to write about your outstanding experience. It is wonderful to hear that John, Jim and Jasson were able to provide you with the excellent experience we strive to provide all our customers. Welcome to the Pepe Cadillac family, we look forward to working with you again in the future.
Great service! !
Great service dept. Sam was great Will be back soon. Very clean and super friendly staff. All of my cars will be serviced here. In the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We are pleased to hear that Sam helped to make your experience so positive. We look forward to building our relationship and working with you again soon!
Great service
I bought a used truck at a different dealer and it it did not feel right. The service at Pepe's was phenomenal. Issues were identified quickly and resolved. Trucks running great so far!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elchianne, we are thrilled to hear that you had a great service experience working with Jasson and Lynn at Pepe Cadillac. It is wonderful to hear that all your issues have been resolved and your vehicle is running smoothly. We hope to see you again in the near future!