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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New car buy

Great experience at Pepe Cadillac. Appreciate the transparency, focus on customer service and attention to detail. The follow up after the purchase was also great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Pepe Cadillac. We wish you safe travels in your new Cadillac and look forward to seeing you again soon!

Best experience ever ...

It was my first time dealing with Pepe ... please note that I was told that the Englewood Cadillac dealership location had better service better mechanics & a better sales team than Pepe but that was proven wrong immediately during my visit. I truly appreciated Jasson Liriano who after getting my multipoint inspection started had assured me that the necessary repairs found, after the inspection would be accurate & could be serviced that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is so great to hear that you had the best experience working with Jasson and John. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We truly appreciate your business and recommendations and look forward to serving you for many years to come!

John Gerardi-Pepe Cadillac

I have bought many automobiles over the years and I can say that John Gerardi from Pepe Cadillac is by far the best salesman I ever had. He is a true professional. He is extremely knowledgeable about the vehicle and goes above and beyond what the average salesmen would do. The amount of time he spent with us on the delivery of the vehicle was way beyond my expectation. In addition, he made an open invitation to come back as many times as necessary if I needed additional help with the technology. John Gerardi and Pepe Cadillac were a pleasure to deal with. Dr. Ed S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dr. Ed, on behalf us all of us at Pepe Cadillac, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with John. We will be sharing your feedback amongst our team. Enjoy your new Cadillac and please come visit us again soon!

Very pleasant and professional

I walked in after looking at a 2015 Cadillac Escalade that I was interested in, I introduced myself to Mr. R. Davis and the encounter was way beyond business as usual, He was extremely knowledgeable, courteous and professional,.. my experience was simple to say the least !!! Everyone was warm and inviting, I’d definitely recommend them to a friend...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We couldn’t be happier that Ro provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Pepe Cadillac team. We hope you are enjoying your 2015 Escalade, please come back to visit anytime!

Exceeded Exceptions

Looking for new car can be a little stressful. Luckily, I found David! He went above and beyond my expectations. He explained everything thoroughly and made it easy for me to understand. The transition into my new vehicle seamless. I highly recommend him for a first time buyer, as well as, someone who is experience in car buying. My experience with Pepe Cadillac was extremely positive and I will be returning once my lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this terrific review! It is so wonderful to hear that David went above and beyond to make your car-buying experience so amazing. He will be here when you are ready for your next Cadillac so come see him! We look forward to serving you for many years to come.

Efficient

had concerns but they were addressed gave me a loaner vehicle that was nice and clean when my vehicle was ready it was detailed and shiny

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nicole, I am glad that we were able to work everything out - your satisfaction is very important to us. Thank you for you business and please don't hesitate to contact me directly if I can be of any help in the future. Sincerely, Ron Bald Service Manager rbald@pepecadillac.com 914-949-4300

Excellent Service and Staff

Always get great service and attention to every detail. Ever since I purchased my car from them, I would not take the car any where else for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mousa, thank you for this excellent review! Our team of professionals is dedicated to providing you and everyone else who visits Pepe Cadillac with only the best there is to offer. Your recommendations mean so much to us, we look forward to serving you for many years to come!

Outstanding service

I have purchased two vehicles from Pepe Cadillac. Both transactions were skillfully handled. All of my service visits have been handled well from scheduling, arrival, estimates of scope of work and timeliness of completion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carol, we would like to thank you for your business and recommendations! Hearing that you had an outstanding service experience is the best thing we can hope for. We look forward to serving you for many years to come.

Professional and Excellent Customer Service

I really appreciated the professionalism unbeatable! Keep up the good work! Makes the difference! I will recommend to anyone because of it and the fact that they are welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your recommendations and business! It is so nice to hear that you had an excellent experience at our dealership. We hope to see you again soon.

Made a usually unpleasant experience very easy

My experience with Pepe Cadillac has been nothing but great since the first time I walked through the door. Always a nice touch being greeted right away and being offered a water or coffee. The salesperson, Kenny, was very professional while also being thorough and able to ask every question I had without ever having to get up and ask somebody else. The sales negotiation which is always unpleasant, and painful, was very easy. Everything that we agreed upon was delivered. I will definitely do business with this dealer again and will recommend to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your recent experience with Pepe Cadillac. We couldn't be happier to hear that your experience was very easy and painless. We appreciate your business and recommendations and look forward to serving you for many years to come!