Reviews
Semi-Annual Service
I compliment Service Advisor Sam Kwartler, and his Service Technicians for a very thorough and pleasant experience. From beginning to end, the entire staff were both respectful and professional. My CTS Coupe truly appreciated its visit to Pepe Cadillac!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Pepe Cadillac with only the best there is to offer. It’s so nice to hear that Sam and our service team helped to make your experience such a positive one. We hope to see you and your CTS Coupe again soon!
Excellent customer service with David!
We recently purchased a certified pre-owned suv from Pepe Cadillac in White Plains. David Persaud gave us excellent customer service. He was attentive without being pushy , went out of his way to help us with our specific requests and never dropped the ball. We are very happy with our "new to us" vehicle and will definitely recommend this dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Donna & Greg - thank you for sharing this great review! We are thrilled to hear that you had such an excellent experience working with David at our dealership. Congratulations on your new Cadillac, we hope to see you again soon!
Leaky tire
Saw a nail in my tire & they told me to come in right away, they took me as soon as I got there & plugged the hole, while I was there they said my oil change was due soon so they took care of that also instead of me coming back again which I really appreciated
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jasson and Ron. We will be sharing your feedback amongst our team. Please come visit us again soon!
Always professional, friendly and efficient
Pepe Cadillac makes sure that you and your car are properly attended too. All the staff are what you would expect from a five star hotel! Everyone smiles, refreshments are given (even warm cookies), and you are treated with respect. Everything is checked on your vehicle to make sure that your investment is maintained to top standards. Then as an added bonus (my favorite part) your car is returned to you pristinely cleaned inside and out. I wish everyone ran a business the way Pepe does!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience with Pepe Cadillac and Sam. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We truly appreciate your business and recommendations. Sam and the team will be thrilled to hear your feedback!
They’ve earned our repeat business over and over again.
Pepe Cadillac’s sales and service has been outstanding! Our family looks forward to continued business with them. This will be my third Cadillac with Pepe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jessy, thank you for this fantastic review! We cannot express how much we appreciate your business and recommendations. Congratulations on your new Cadillac. We look forward to serving you and your family for many more years to come!
Saturday service..
Sam was a professional! Got me in & out within the 90 minute window! Great showroom. Friendly staff. Spotless facility!! Highly recommend this dealership to anyone looking to purchase a vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joseph, thank you for taking the time to share your positive experience at our dealership! It is so great to hear that Sam helped to make your experience so memorable. We appreciate your business and recommendations. Please come visit us again soon!
Premium Maintenance
My experience at Pepe Cadillac was excellent as usual. Experienced representatives made for an overall positive visit for maintenance on my car. I would recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this excellent review! We love hearing that you had such a terrific and positive experience working with Sam and Ron at Pepe Cadillac. We appreciate your business and recommendations & hope to see you again soon!
NYS Inspection
Brought car in for an inspection. I was in and out in under an hour. Very happy about that. And they washed my car. Nice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive experience at our dealership! We're pleased to hear that you had a great service experience working with Jasson. We look forward to working with you again soon!
Everything was great!
Very happy with my service!! Everything was great and I love my new car. Would highly recommend this service to anyone. Thank you for great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We couldn't be happier to hear that you had a great car buying experience working with Frank. Congratulations on your new Cadillac, please come visit us anytime!
professional, attentive, flawless
Upon entering, the receptionist was cheerful and displayed a sincere customer service attitude. John Gerardi took me on an informative test drive. No hard sell but professional description of the xt5. During the contract process John was thorough and took the time to explain the options without pushing any extras. The price proved to be better than other dealers offered. Highly recommend this dealer and in particular John Gerardi without any hesitation
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf us all of us at Pepe Cadillac, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with John. We will be sharing your feedback amongst our team. Enjoy your new XT5 and please come visit us again soon!