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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

Knowledgeable and friendly staff. Prompt service. Loaner available Courteous personnel convenient to bring my car for service I would recommend your sales and service departments to friends and family. I had an oil change done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and recommendations! We are thrilled to hear that you had such a great experience at our dealership. Please come visit us again soon!

Excellent customer attention!

I took my 2017 CTS for service to Pepe Cadillac - it was done timely and they took care of the transmission issue I noticed. The door to door service was outstanding as well! Great job Pepe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Lisa, thank you for taking the time to share your outstanding experience with us at Pepe Cadillac! Your recommendations mean so much to us. We look forward to working with you again soon!

Great experience in renewing lease

Ro Davis was very professional and a pleasure to work with in getting a new lease. Ro has top customer service skills and is overall outstanding sales individual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joseph, we are happy to hear that you got exactly what you wanted out of your car-buying experience with Ro at Pepe Cadillac. We wish you safe travels in your new Cadillac and look forward to seeing you again soon!

The best car buying experience ever!

Right when I walked in the door I felt this was going to be a good experience. The Sales Manager and my sales person, Frank Raniilo, made sure I was taken care of and provided the highest form of customer service. We worked together to find the right car and I left that same day with a new car. The showroom is state of the art as well. I know that any service needs I will have I won’t dread going there to get solved. Thanks Pepe Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with Frank at Pepe Cadillac. We are very grateful for your recommendations. We wish you safe travels in your new Cadillac and look forward to seeing you again soon!

Quick and Easy

Quick and always courteous service. Just needed an inspection so I waited and within an hour it was washed and ready. Thanks Jasson and associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Richard, it is so nice to hear that Jasson helped to make your recent service experience so excellent! We hope to see you again soon!

The Service Department

The Service Department at Pepe Cadillac is very efficient, extremely courteous and quite helpful. Waiting for my car was relaxing, and I don't feel hassled or anxious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Linda, we appreciate you taking the time to share your positive experience at our dealership. We look forward to working with you again in the near future!

Such great service two thumbs up!!!!

I found & inquired about the car online I’m so happy Frank was the one to reply because he was my guy. A couple of days later I drove down to see the vehicle & fell in love. A couple of days of talking back & fourth, that Saturday I drove down to pick it up. Frank was very helpful answered all my questions the process was smooth. Couldn’t have asked for a better experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Chelsea, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Frank. We will be sharing your feedback amongst our team. Enjoy your new Cadillac and please come visit us again soon!

Spectacular Service Along With Vehicle Preservation

The whole service team work as one to exceed one's expectations when it comes to buying a car. I'd like to thank Sam, and especially Frank who took amazing care of my 17' Camaro SS. He hand washed and vacuumed it! I've never been to a dealer where you get your vehicle hand washed, keeping the paint in tact, as it should be. I used service my car where I originally purchased it and it was always a disaster, they offered to wash your vehicle in a non-maintenanced, dirty, scratchy car wash that would also pry off your front license plate. They don't even vacuum your car! >:( Why offer to wash your car if they don't even clean the inside?. I'm glad that I have Pepe Cadillac and Frank to take good care of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Harold, thank you for taking the time to write about your experience. It is wonderful to hear that Frank and Sam were able to provide you with the excellent experience we strive to provide all our customers. We look forward to serving you for many years to come!

exellent service

Best appointment and reminder system in time they are promised. Very detailed and professional inspection. Clear explanations. Friendly attitude. Lots of reading material while you are waiting. Also, you can see new vehicles and improvements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review our dealership! We are thrilled to hear that you had an excellent service experience working with our team at Pepe Cadillac. We hope to see you again soon!

Great service

Pepe Cadillac has an amazing service team that was able to accommodate my unique service needs. The work was done in a professional and timely manner. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Amy, thank you for choosing Pepe Cadillac! We are very grateful for your business and recommendations. We look forward to serving you for many years to come!