Reviews
Very focused on service
I felt like was being taken care of the whole time. I have an old car, While I was not happy about how much the repairs cost, I am confident they were necessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, we would like to thank you for sharing this great review about our dealership! We appreciate hearing that you enjoyed your experience with Pepe Cadillac. Thank you so much for being understanding - We tend to be extra cautious because we want our customers to continue being safe! We look forward to working with you again!
Pepe Cadilac is the best
Pepe Cadilac is the best thank you for your hospitality. I will be leasing my next Escalade at your dealership. Your dealership is so superior compared to where I purchased my Escalade
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Radames, thank you for this terrific review! We are extremely happy to hear that you will be leasing your next Escalade with us at Pepe Cadillac. We look forward to working with you very soon!
Batter check
Battery was sluggish. Check revealed a replacement was needed. I was very pleased with the attention and service. I was met promptly and the waiting area was fine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dennis, thanks for sharing your experience with Pepe Cadillac. We are pleased to hear that you had a great experience working with our team. We look forward to working with you again!
Service
Sam is very professional and helpful when it comes to service. My fiancé and I can't thank him enough for always helping us whenever we had an issue. All of our questions & concerns are always answered professionally and with positive feedback. If you ever need help with your vehicle when it comes to service go see Sam!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this positive feedback! We love when our customers share their experience with us. We would also like to thank you for your recommendations and are thrilled to hear that you had a great experience working with Sam.
Great Salesperson
David is the person you want to deal with when it comes to getting the car you want. Ive been with Cadillac for almost 4 years and just got into my new car because they gave me an awesome deal. David is very professional and honest. If you are looking to get into a Cadillac GO see David. He is knowledgable and is helpful in providing the information you may seek when getting into a new vehicle. Thanks for help! Best, Bobby
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this fantastic review! We are so happy to hear that you had nothing but the best experience working with David at Pepe Cadillac. We appreciate your recommendations and business. We look forward to working with you for many years to come!
Great deal at Great time of year
They went out of their way to make sure I got the best deal I could receive before the turn of the new year! Made sure vehicle was the perfect fit for me as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, thank you for choosing Pepe Cadillac! We couldn't be happier to hear that you had such a terrific experiencing working with our sales team. We hope to work with you again in the near future!
Costumer service of the chart . Best Rob is the man
Pepe Cadillac is first class . Ron and his team are excellent . Took my Cadillac and was out in an hour . Can’t thank them enough Will
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this excellent review Will. We are happy to hear you had a great experience working with the Pepe Cadillac team and we look forward to seeing you again.
went to find my wifes dream car..
Prior to the purchase I had been researching dealerships looking for my wife's dream car there were several to choose from , but , I had a feeling that Pepe caddy was going to be special.....and it was Kenny our sales consultant could not have been more helpful with our purchase..the dealership and the entire staff is great, it is like a big family.( now I feel like we are part of it )..the dealership was super busy but they sold us the srx and had us out the door in a couple hours all paperwork ,finance,and registration,with keys in hand and a huge smile on my wife's face....when we left we could not belive the how we were treated it was like we were part of their family ......exceptional experience thankyou to all the pepe employees and especially Kenny Sternesky......
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for this great review David and welcome to the Pepe Cadillac family! We are really happy to hear about your terrific experience with our dealership, especially with Kenny. Congratulations on your SRX and we look forward to seeing you again!
Very Professional
I’ve been to a lot of dealerships in the New York area and none of them act professional like Pepe Cadillac The salesman management and staff very polite and friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this terrific review! We are happy to hear about your great experience with our dealership and we look forward to seeing you again in the future.
Service visit.
Just went in for a routine oil change. As always in and out in good time and vehicle was returned washed. Another good service experience as always.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, thank you for choosing Pepe Cadillac! We're very happy to hear that you had another great experience bringing your vehicle in for service. We look forward to continue working with you for many years to come!